Cafe Lead

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $15.00 - $1.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

Job Description

Urban Air Adventure Parks is a leading indoor adventure park operator known for its market leadership in location-based entertainment. Based in Dallas, the company has pioneered the adventure park concept and operates as the largest operator in the world. Focusing on creating a safe, exciting, and enjoyable environment, Urban Air's mission is to help children have fun and aim higher, encouraging them to achieve things beyond their expectations. The company values inclusivity and equal opportunity, demonstrated by its commitment as an equal opportunity employer. Urban Air Adventure Parks combines a vibrant, family-friendly atmosphere with a commitment to excellent customer service and innovation within the entertainment and hospitality industry.

The role of Café Lead at Urban Air Aurora represents a dynamic opportunity for individuals passionate about food service and leadership in a fast-paced environment. This position is essential in overseeing the shift responsibilities of the Urban Air Café, where the Café Lead acts as a hands-on manager who works closely with the team to ensure that food preparation and guest services meet the highest standards. Unlike traditional management roles, this job requires active involvement in cooking, preparing, and serving food alongside the team while maintaining a welcoming and friendly demeanor toward guests.

The Café Lead will play a vital leadership role by supervising and directing team members, ensuring they perform their duties efficiently and according to established protocols. Responsibilities include managing inventory such as receiving and logging deliveries, overseeing storage and rotation to minimize wastage, and maintaining cleanliness and hygiene standards. The incumbent must be able to handle guest concerns, especially during the absence of the Café Manager, and work collaboratively with the team to adhere to scheduled shifts and be flexible when business needs demand extended hours.

This leadership position also emphasizes training and development, as the Café Lead is responsible for teaching team members how to prepare the full menu and train front-of-house staff in drink and ready-to-eat food preparation. The role demands a proactive attitude, excellent interpersonal communication skills, and the ability to foster a positive work culture that balances seriousness with fun. Setting a model example regarding punctuality, attendance, attitude, and professionalism is paramount for sustaining the quality and consistency Urban Air is known for.

Physical demands are significant, including standing for long periods, working in a noisy and fast-paced environment, and the ability to lift and carry up to 30 lbs. The Café Lead must demonstrate sound judgment, accountability, and openness to feedback to continually improve both personally and professionally.

The hourly pay rate starts at $15.00, offering an attractive opportunity for candidates seeking growth within a renowned entertainment company that values leadership, quality service, and team collaboration. If you are enthusiastic about leading a motivated team, maintaining high standards, and contributing to a positive customer experience within a vibrant adventure park, the Café Lead position at Urban Air Aurora is an excellent fit.

Job Requirements

Ability to lead, motivate and empower team members
ability to align team members with Urban Air culture by balancing seriousness and having fun
willingness to take initiative
excellent interpersonal and communication skills
ability to recognize problems and problem-solve
ability to set goals and convert plans into action
ability to see patterns in performance and strategize solutions
exercise good judgment in decision-making
ability to be open to feedback and self-improvement
ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
serve as a role model by demonstrating and upholding Urban Air policies and standards
work days, nights, and/or weekends as required
work in noisy, fast-paced environment with distracting conditions
move about facility and stand for long periods of time
lift and carry up to 30 lbs

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
minimum of six months to one year of prior food and beverage experience (quick service and/or restaurant experience)
one year of leadership experience preferred
must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment

Job Duties

Support the proper execution of all processes, systems, and standards
ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
maintain storage and rotation to minimize wastage
manage the Café Team, ensuring they always work to the expected standards
adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
ensure these standards are maintained at all times
set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
maintain well-organized and easy-to-access Café and storage areas
handle guest concerns regarding the Café in absence of the Café Manager
participate in regular staff meetings and training as and when required