Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
team environment
Career development opportunities
flexible schedule
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and the foremost name in location-based entertainment globally. Established in Dallas, this innovative company has pioneered the concept of adventure parks, setting new standards in the industry. As the largest operator of adventure parks worldwide, Urban Air is dedicated to providing families and kids with exciting experiences that encourage fun, personal growth, and achieving goals beyond expectations. The company prides itself on its vibrant, energetic environment that fosters positivity and adventure for all guests, making it a sought-after destination for family entertainment.
Urban Air Knoxville, one of the company's flagship locations, upholds the mission of creating memorable moments for everyone who walks through its doors. The venue is not only a place of fun but a community hub where teamwork, safety, and enjoyment come together seamlessly. As an equal opportunity employer, Urban Air Knoxville values diversity, inclusion, and the development of its team members, creating a workplace culture where every employee feels supported and motivated to excel.
The role of Café Lead at Urban Air Knoxville offers a hands-on and dynamic opportunity for individuals passionate about food service and team leadership. This position is centered on overseeing the shift operations within the Urban Air Café, a critical component of the guest experience at the park. The Café Lead is responsible for managing the shift’s workflow in the kitchen and service areas, actively engaging in preparing, cooking, and serving food while ensuring high standards of quality and hospitality.
This role requires a fast-paced attitude combined with a friendly, guest-focused approach, embodying the spirit of speed and service excellence. The Café Lead guides and supports the team, setting expectations for performance, punctuality, and professionalism. Key responsibilities include managing deliveries and inventory, maintaining cleanliness and hygiene standards, and ensuring the café adheres to all health and safety regulations. The leader also plays an essential part in training staff on menu preparation and customer service practices.
Candidates for this role should possess solid experience in food and beverage service, with leadership skills that inspire and motivate others. The job demands a balance of practical kitchen tasks and team management, making it ideal for individuals looking to advance their hospitality careers in a vibrant, enjoyable setting. Working at Urban Air means being part of a supportive team that prioritizes safety, fun, and the highest quality visitor experience. The Café Lead role is pivotal in delivering these values through day-to-day operations and guest interactions.
Urban Air Knoxville, one of the company's flagship locations, upholds the mission of creating memorable moments for everyone who walks through its doors. The venue is not only a place of fun but a community hub where teamwork, safety, and enjoyment come together seamlessly. As an equal opportunity employer, Urban Air Knoxville values diversity, inclusion, and the development of its team members, creating a workplace culture where every employee feels supported and motivated to excel.
The role of Café Lead at Urban Air Knoxville offers a hands-on and dynamic opportunity for individuals passionate about food service and team leadership. This position is centered on overseeing the shift operations within the Urban Air Café, a critical component of the guest experience at the park. The Café Lead is responsible for managing the shift’s workflow in the kitchen and service areas, actively engaging in preparing, cooking, and serving food while ensuring high standards of quality and hospitality.
This role requires a fast-paced attitude combined with a friendly, guest-focused approach, embodying the spirit of speed and service excellence. The Café Lead guides and supports the team, setting expectations for performance, punctuality, and professionalism. Key responsibilities include managing deliveries and inventory, maintaining cleanliness and hygiene standards, and ensuring the café adheres to all health and safety regulations. The leader also plays an essential part in training staff on menu preparation and customer service practices.
Candidates for this role should possess solid experience in food and beverage service, with leadership skills that inspire and motivate others. The job demands a balance of practical kitchen tasks and team management, making it ideal for individuals looking to advance their hospitality careers in a vibrant, enjoyable setting. Working at Urban Air means being part of a supportive team that prioritizes safety, fun, and the highest quality visitor experience. The Café Lead role is pivotal in delivering these values through day-to-day operations and guest interactions.
Job Requirements
- Ability to lead, motivate and empower Team Members
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
- Willingness to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision-making
- Ability to be open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 lbs.
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Minimum of six months to one year of prior food and beverage experience (Quick Service and/or restaurant experience)
- One year of leadership experience preferred
- Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Job Duties
- Support the proper execution of all processes, systems, and standards
- Ensure all deliveries are received correctly and logged in the event the Café Manager is not present
- Maintain storage and rotation to minimize wastage
- Manage the Café Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
- Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
- ensure these standards are maintained at all times
- Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
- Maintain well-organized and easy-to-access Café and storage areas
- Handle guest concerns regarding the Café in absence of the Café Manager
- Participate in regular staff meetings and training as and when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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