Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Employee Discounts
Training and Development
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and the global market leader in location-based entertainment, headquartered in Dallas. As a pioneer in the adventure park concept, Urban Air has revolutionized indoor attractions, creating a dynamic and thrilling environment that promotes fun, physical activity, and personal achievement. The company is renowned for its commitment to safety, innovation, and delivering exceptional experiences to kids and families across numerous locations worldwide. Urban Air Lincoln Park operates with the mission to inspire children to aim higher and accomplish extraordinary goals, fostering an inclusive space where guests of all ages can enjoy challenging activities and create lasting memories.
The role of Café Lead at Urban Air Lincoln Park is an integral position designed for enthusiastic, hands-on leaders passionate about both guest service and team development. This role is primarily responsible for overseeing the shift operations within the Urban Air Café, ensuring smooth functionality in the kitchen and service areas during their time on duty. The Café Lead plays a critical role in preparing and serving food, maintaining high standards of cleanliness, hygiene, and operational efficiency, while leading the café team to achieve consistent excellence. This position requires working with urgency and care, maintaining a friendly attitude with guests and supporting the team throughout busy periods. The Café Lead supports the Café Manager by managing deliveries, organizing inventory to reduce waste, and taking charge in the manager’s absence, particularly handling guest concerns creatively and empathetically.
Successful candidates will embody leadership qualities, serve as role models for punctuality and professionalism, and champion Urban Air’s culture by balancing fun with responsibility. They will be tasked with training staff to ensure menu items and drinks are made to a consistently high standard, keeping storage well-organized, and adhering to a rigorous cleaning schedule that meets all health and safety regulations. The position also demands flexibility to adapt shifts based on business needs and necessitates active participation in staff development meetings and ongoing training initiatives. Urban Air offers a vibrant work environment that values initiative, teamwork, and personal growth, making the Café Lead role ideal for individuals aiming to advance their career in food and beverage management while being part of a globally respected entertainment brand.
The role of Café Lead at Urban Air Lincoln Park is an integral position designed for enthusiastic, hands-on leaders passionate about both guest service and team development. This role is primarily responsible for overseeing the shift operations within the Urban Air Café, ensuring smooth functionality in the kitchen and service areas during their time on duty. The Café Lead plays a critical role in preparing and serving food, maintaining high standards of cleanliness, hygiene, and operational efficiency, while leading the café team to achieve consistent excellence. This position requires working with urgency and care, maintaining a friendly attitude with guests and supporting the team throughout busy periods. The Café Lead supports the Café Manager by managing deliveries, organizing inventory to reduce waste, and taking charge in the manager’s absence, particularly handling guest concerns creatively and empathetically.
Successful candidates will embody leadership qualities, serve as role models for punctuality and professionalism, and champion Urban Air’s culture by balancing fun with responsibility. They will be tasked with training staff to ensure menu items and drinks are made to a consistently high standard, keeping storage well-organized, and adhering to a rigorous cleaning schedule that meets all health and safety regulations. The position also demands flexibility to adapt shifts based on business needs and necessitates active participation in staff development meetings and ongoing training initiatives. Urban Air offers a vibrant work environment that values initiative, teamwork, and personal growth, making the Café Lead role ideal for individuals aiming to advance their career in food and beverage management while being part of a globally respected entertainment brand.
Job Requirements
- Ability to lead, motivate and empower team members
- Ability to align team members with Urban Air culture by balancing seriousness and having fun
- Willingness to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision-making
- Ability to be open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Minimum of six months to one year of prior food and beverage experience
- One year of leadership experience preferred
- Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment
Job Duties
- Support the proper execution of all processes, systems, and standards
- Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
- Maintain storage and rotation to minimize wastage
- Manage the Café Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
- Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
- Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude
- ensure these standards are maintained at all times
- Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
- Maintain well-organized and easy-to-access Café and storage areas
- Handle guest concerns regarding the Café in absence of the Café Manager
- Participate in regular staff meetings and training as and when required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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