Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
Job Description
Urban Air Adventure Parks is a leading company in the indoor entertainment industry, renowned for its innovative approach to location-based adventure parks. Headquartered in Dallas, Urban Air is recognized as the largest operator of its kind worldwide, offering a unique blend of recreational and physical activities tailored to inspire fun and personal achievement for kids and families alike. The company has pioneered the concept of combining adventure with entertainment, creating immersive experiences that encourage kids to push their limits and discover new capabilities in a safe, dynamic environment.
Urban Air's mission revolves around fostering a vibrant atmosphere where guests of all ages can enjoy exciting adventures, improve their physical agility, and build confidence. Each location is designed not only to provide entertainment but also to promote healthy active lifestyles, making Urban Air a preferred destination for families seeking engaging and energetic activities. By focusing on exceptional guest service and continually innovating its attractions, Urban Air maintains its position as an industry leader and a cherished community hub.
The Urban Air Café Team Member position is an integral role within this thriving enterprise. This role involves serving guests efficiently with food and beverage offerings at the Urban Air Café, ensuring that every visitor enjoys a pleasant and memorable experience. Team Members will split their time between the kitchen and the service areas, handling responsibilities such as cashiering, food preparation, cooking, and guest interaction. The candidate must demonstrate the ability to work quickly and efficiently in a fast-paced environment, delivering the highest standards of guest care and customer service.
Team Members are expected to maintain clean and orderly café and surroundings, manage stock levels effectively, and comply strictly with all health and safety regulations. Providing friendly and knowledgeable recommendations to guests, handling queues, upselling products to maximize profitability, and resolving guest concerns promptly are key aspects of the job. The role requires working within established operational procedures and actively participating in staff meetings and training sessions to advance skills and contribute to team success.
Ideal candidates will bring a positive attitude, strong communication skills, and the capacity to multitask in a high-energy environment. Experience in quick-service or restaurant settings is preferred, along with certifications such as ServSafe or similar food handling credentials. Overall, this role offers an excellent opportunity for individuals eager to develop their hospitality skills in a supportive and energetic workplace while contributing to Urban Air's mission of delivering exceptional entertainment experiences.
Urban Air's mission revolves around fostering a vibrant atmosphere where guests of all ages can enjoy exciting adventures, improve their physical agility, and build confidence. Each location is designed not only to provide entertainment but also to promote healthy active lifestyles, making Urban Air a preferred destination for families seeking engaging and energetic activities. By focusing on exceptional guest service and continually innovating its attractions, Urban Air maintains its position as an industry leader and a cherished community hub.
The Urban Air Café Team Member position is an integral role within this thriving enterprise. This role involves serving guests efficiently with food and beverage offerings at the Urban Air Café, ensuring that every visitor enjoys a pleasant and memorable experience. Team Members will split their time between the kitchen and the service areas, handling responsibilities such as cashiering, food preparation, cooking, and guest interaction. The candidate must demonstrate the ability to work quickly and efficiently in a fast-paced environment, delivering the highest standards of guest care and customer service.
Team Members are expected to maintain clean and orderly café and surroundings, manage stock levels effectively, and comply strictly with all health and safety regulations. Providing friendly and knowledgeable recommendations to guests, handling queues, upselling products to maximize profitability, and resolving guest concerns promptly are key aspects of the job. The role requires working within established operational procedures and actively participating in staff meetings and training sessions to advance skills and contribute to team success.
Ideal candidates will bring a positive attitude, strong communication skills, and the capacity to multitask in a high-energy environment. Experience in quick-service or restaurant settings is preferred, along with certifications such as ServSafe or similar food handling credentials. Overall, this role offers an excellent opportunity for individuals eager to develop their hospitality skills in a supportive and energetic workplace while contributing to Urban Air's mission of delivering exceptional entertainment experiences.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Cafe area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Cafe and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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