Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
Job Description
Urban Air Adventure Parks is the leading indoor adventure park company, known for its innovative and exciting location-based entertainment experiences. Based in Dallas, Urban Air has pioneered the adventure park industry and grown to become the largest operator worldwide. The company is dedicated to creating a fun, safe, and engaging environment where children and families can challenge themselves, develop confidence, and enjoy quality time together. Urban Air's mission focuses on encouraging kids to aim higher and reach milestones they never thought possible through active play in their adventure parks.
Urban Air Gilbert, one of the locations under this esteemed brand, seeks passionate individuals to join their team as Cafe Team Members. This role is instrumental in delivering an exceptional guest experience by efficiently serving food and beverages while maintaining high standards of guest relations and cleanliness. As a Cafe Team Member, you will be involved in various tasks such as food preparation, cooking, cashiering, managing stock levels, and directly interacting with guests. The position demands working in a fast-paced environment with a strong sense of urgency, providing guests with friendly and timely service that encourages repeat visits.
Team members will operate primarily in the kitchen and service area, ensuring food safety, proper storage, and compliance with health regulations. Key responsibilities include managing guest queues, upselling menu items to boost profitability, and maintaining hygienic conditions in the cafe and surrounding areas. The role also includes handling guest feedback professionally and reporting concerns to the leadership team. Participation in ongoing staff meetings and training sessions is expected to maintain consistent service quality and operational excellence.
Candidates for this position should possess excellent communication skills, a friendly demeanor, and the ability to work well both independently and as part of a team. Physical demands require standing for extended periods, moving throughout the facility, and lifting up to 30 pounds. Flexibility to work varied hours including days, nights, and weekends is essential. Urban Air Gilbert values team members who are disciplined, well-organized, and committed to upholding high professional standards.
Employment at Urban Air Gilbert offers an opportunity to be part of a dynamic, supportive, and energetic workplace that positively impacts families and the local community. The position promotes career growth through training and hands-on experience in a unique entertainment venue. Urban Air Gilbert is proud to be an equal opportunity employer, fostering diversity, inclusion, and a welcoming environment for every team member.
Urban Air Gilbert, one of the locations under this esteemed brand, seeks passionate individuals to join their team as Cafe Team Members. This role is instrumental in delivering an exceptional guest experience by efficiently serving food and beverages while maintaining high standards of guest relations and cleanliness. As a Cafe Team Member, you will be involved in various tasks such as food preparation, cooking, cashiering, managing stock levels, and directly interacting with guests. The position demands working in a fast-paced environment with a strong sense of urgency, providing guests with friendly and timely service that encourages repeat visits.
Team members will operate primarily in the kitchen and service area, ensuring food safety, proper storage, and compliance with health regulations. Key responsibilities include managing guest queues, upselling menu items to boost profitability, and maintaining hygienic conditions in the cafe and surrounding areas. The role also includes handling guest feedback professionally and reporting concerns to the leadership team. Participation in ongoing staff meetings and training sessions is expected to maintain consistent service quality and operational excellence.
Candidates for this position should possess excellent communication skills, a friendly demeanor, and the ability to work well both independently and as part of a team. Physical demands require standing for extended periods, moving throughout the facility, and lifting up to 30 pounds. Flexibility to work varied hours including days, nights, and weekends is essential. Urban Air Gilbert values team members who are disciplined, well-organized, and committed to upholding high professional standards.
Employment at Urban Air Gilbert offers an opportunity to be part of a dynamic, supportive, and energetic workplace that positively impacts families and the local community. The position promotes career growth through training and hands-on experience in a unique entertainment venue. Urban Air Gilbert is proud to be an equal opportunity employer, fostering diversity, inclusion, and a welcoming environment for every team member.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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