Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development

Job Description

Urban Air Adventure Parks is a leading entertainment company specializing in indoor adventure parks. Established as the market leader in location-based entertainment, Urban Air has revolutionized the family entertainment industry by pioneering the adventure park concept. Headquartered in Dallas, Urban Air operates the largest chain of adventure parks globally, offering an exciting and safe environment filled with innovative attractions that engage kids and adults alike. The company is dedicated to providing unforgettable experiences that encourage kids to have fun and aim higher, accomplishing goals they never thought possible. Urban Air focuses on creating a welcoming, dynamic, and inclusive atmosphere where guests of all ages can create lasting memories through active play and adventure.

Urban Air Fort Union is seeking enthusiastic and motivated Cafe Team Members to join their team. This is a rewarding position that involves delivering excellent customer service while working efficiently in a fast-paced cafe setting. The role primarily focuses on preparing and serving food and beverages, cashier duties, and ensuring a clean and organized kitchen and dining area. Working as a Cafe Team Member at Urban Air involves a balance of hospitality skills and operational tasks to maintain a high standard of guest care. Employees in this role will interact directly with guests, offering menu guidance and recommendations to enhance the overall visitor experience. Team members must demonstrate a strong work ethic, a sense of urgency, and a commitment to upholding the company’s standards of excellence.

This role is ideal for individuals who enjoy engaging with customers, thrive in busy environments, and are passionate about delivering top-quality service. The Cafe Team Member must ensure compliance with health and safety regulations, maintain inventory levels, and assist with general kitchen operations such as stock rotation and food preparation. As part of Urban Air's commitment to a positive workplace, team members will participate in ongoing training and staff meetings to continuously improve skills and service quality. Urban Air Fort Union offers a professional and supportive environment where employees can grow and develop their careers in the hospitality and entertainment sectors. If you are someone who is friendly, organized, and eager to contribute as part of a dynamic team, this opportunity provides an excellent platform to build valuable experience while helping to create memorable adventures for guests.

Job Requirements

  • have a friendly and engaging personality and is a good written and verbal communicator
  • able to work under pressure
  • comfortable working with members of the public
  • able to initiate conversations and provide a sincere welcome and enjoy providing good service
  • willingness to learn, take instruction and work under own initiative
  • supporting other team members and able to multitask
  • an effective, well-organized and efficient team player with a strong sense of discipline and urgency
  • holds oneself accountable for high personal standards of conduct and professionalism
  • work days, nights and/or weekends as required
  • work in a noisy, fast-paced environment with distracting conditions
  • move about facility and stand for long periods of time
  • lift and carry up to 30 lbs

Job Qualifications

  • minimum of high school diploma or equivalent required, some college preferred
  • previous restaurant/quick service experience preferred
  • basic math skills of adding and subtracting required
  • ServSafe or similar food handling certification preferred

Job Duties

  • demonstrate the highest standards of guest relations and care when assisting guests at the counter
  • give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
  • ensure adequate stock levels of supplies and consumables for the café area
  • manage queues and exceed guest expectations
  • upsell to maximize profit
  • keep café and surrounding areas tidy and clean
  • handle guest complaints in the first instance and report feedback to the leadership team
  • work within established guidelines and operating procedures
  • measure and assemble ingredients for menu items
  • properly cook and store food items at appropriate temperatures
  • rotate stock items as per established procedure
  • ensure compliance with all health code regulations
  • maintain clear, well-organized kitchen and storage areas
  • participate in regular staff meetings and training, as required
  • other duties as tasked by leadership

Job Criteria

Experience

Entry Level (1-2 years)


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