Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible schedule
team events
Retirement Plan
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and a pioneer in the location-based entertainment industry. Headquartered in Dallas, this innovative company has revolutionized the way families, kids, and groups experience entertainment by creating immersive adventure parks that combine physical activity, engaging attractions, and social interaction. Urban Air is recognized as the largest operator of indoor adventure parks globally, dedicated to delivering fun, excitement, and opportunities for personal growth to its guests. The company has built a strong reputation for providing a safe, welcoming, and high-energy environment that encourages kids to push their limits and discover new capabilities while having fun.
Urban Air Adventure Parks takes pride in cultivating a family-friendly culture where safety, customer service, and guest satisfaction are top priorities. The parks feature a wide array of attractions such as trampolines, climbing walls, obstacle courses, and other innovative indoor adventures designed to entertain guests of all ages. This dedication to quality entertainment and exceptional guest experience continues to drive Urban Air’s success and growth across various locations.
The role of a Café Team Member at Urban Air Sugar Land is an exciting opportunity for individuals passionate about delivering outstanding customer service in a fast-paced, dynamic environment. Café Team Members are primarily responsible for efficiently serving guests with food and beverages while maintaining the highest standards of hospitality and care. This position involves working both in the kitchen and service areas, handling cashier responsibilities, preparing and serving menu items, and engaging positively with guests.
A Café Team Member must work with a strong sense of urgency while ensuring accuracy and quality in food preparation and service. They act as the face of the café, often being the direct point of contact for guests, and thus play a critical role in shaping visitors’ overall experience at Urban Air. The candidate is expected to manage multiple tasks simultaneously, including receiving and processing orders, advising customers on menu selections, maintaining food safety standards, and ensuring cleanliness and organization in their workspace.
This role requires excellent communication skills, a friendly and engaging personality, and the ability to work effectively both independently and as part of a team. The team member will participate in regular staff meetings and training sessions to align with company policies, health regulations, and customer service standards. Urban Air offers an inclusive work environment that values diversity and promotes equal employment opportunities.
Ideal candidates for the Café Team Member position are individuals who thrive in fast-paced settings, can handle pressure with professionalism, and genuinely enjoy providing exceptional guest service. This role offers valuable experience in the hospitality and food service industry and is suited for those seeking to join a vibrant and innovative team committed to delivering memorable experiences to every guest.
Urban Air Adventure Parks takes pride in cultivating a family-friendly culture where safety, customer service, and guest satisfaction are top priorities. The parks feature a wide array of attractions such as trampolines, climbing walls, obstacle courses, and other innovative indoor adventures designed to entertain guests of all ages. This dedication to quality entertainment and exceptional guest experience continues to drive Urban Air’s success and growth across various locations.
The role of a Café Team Member at Urban Air Sugar Land is an exciting opportunity for individuals passionate about delivering outstanding customer service in a fast-paced, dynamic environment. Café Team Members are primarily responsible for efficiently serving guests with food and beverages while maintaining the highest standards of hospitality and care. This position involves working both in the kitchen and service areas, handling cashier responsibilities, preparing and serving menu items, and engaging positively with guests.
A Café Team Member must work with a strong sense of urgency while ensuring accuracy and quality in food preparation and service. They act as the face of the café, often being the direct point of contact for guests, and thus play a critical role in shaping visitors’ overall experience at Urban Air. The candidate is expected to manage multiple tasks simultaneously, including receiving and processing orders, advising customers on menu selections, maintaining food safety standards, and ensuring cleanliness and organization in their workspace.
This role requires excellent communication skills, a friendly and engaging personality, and the ability to work effectively both independently and as part of a team. The team member will participate in regular staff meetings and training sessions to align with company policies, health regulations, and customer service standards. Urban Air offers an inclusive work environment that values diversity and promotes equal employment opportunities.
Ideal candidates for the Café Team Member position are individuals who thrive in fast-paced settings, can handle pressure with professionalism, and genuinely enjoy providing exceptional guest service. This role offers valuable experience in the hospitality and food service industry and is suited for those seeking to join a vibrant and innovative team committed to delivering memorable experiences to every guest.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the leadership team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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