Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan
Job Description
Urban Air Adventure Parks is a leading operator in the indoor adventure park industry, renowned for its innovative approach to location-based entertainment. Headquartered in Dallas, the company pioneered the indoor adventure park concept and has grown to become the largest operator of such parks worldwide. Urban Air is committed to creating fun, active, and engaging environments where kids and families can push their limits, enjoy unique experiences, and foster confidence through physical activities and thrilling attractions. This commitment to fun and challenge makes Urban Air not just an entertainment destination but also a community hub where guests of all ages can connect and create lasting memories.
Urban Air White Marsh, part of this prestigious network, embodies the brand's core mission to help kids aim higher and achieve more. Recognized for prioritizing safety, quality guest experience, and inclusive fun, Urban Air White Marsh is an equal opportunity employer dedicated to creating a welcoming workplace for all employees.
The role of a Café Team Member at Urban Air White Marsh is vital to the overall guest experience. This position involves working primarily in the Urban Air Café where team members play a crucial role in serving food and beverages quickly and efficiently. Responsibilities span from skillfully handling food preparation and cooking in the kitchen to providing excellent customer service at the counter. A Café Team Member must maintain high standards for cleanliness, safety, and guest interaction, ensuring that every visitor's food and beverage experience is enjoyable and memorable.
In this dynamic role, team members will engage directly with guests, offering recommendations, managing transactions, and addressing any concerns promptly. They are expected to maintain organized stock levels and keep the café and surrounding areas spotless to uphold hygiene and operational excellence. The position emphasizes speed and urgency without compromising the quality of service or guest satisfaction. It also involves teamwork, adherence to health regulations, and a readiness to assist with various tasks as directed by the leadership team.
The Café Team Member position at Urban Air White Marsh is ideal for individuals with a passion for customer service, a friendly demeanor, and an ability to thrive in a fast-paced environment. Candidates should be motivated to contribute positively to a team, eager to learn, and dedicated to supporting the operational goals of the café while ensuring guests receive top-tier service. This role provides excellent opportunities for skill development in food service, hospitality, and teamwork within a vibrant and growing entertainment company.
Urban Air White Marsh, part of this prestigious network, embodies the brand's core mission to help kids aim higher and achieve more. Recognized for prioritizing safety, quality guest experience, and inclusive fun, Urban Air White Marsh is an equal opportunity employer dedicated to creating a welcoming workplace for all employees.
The role of a Café Team Member at Urban Air White Marsh is vital to the overall guest experience. This position involves working primarily in the Urban Air Café where team members play a crucial role in serving food and beverages quickly and efficiently. Responsibilities span from skillfully handling food preparation and cooking in the kitchen to providing excellent customer service at the counter. A Café Team Member must maintain high standards for cleanliness, safety, and guest interaction, ensuring that every visitor's food and beverage experience is enjoyable and memorable.
In this dynamic role, team members will engage directly with guests, offering recommendations, managing transactions, and addressing any concerns promptly. They are expected to maintain organized stock levels and keep the café and surrounding areas spotless to uphold hygiene and operational excellence. The position emphasizes speed and urgency without compromising the quality of service or guest satisfaction. It also involves teamwork, adherence to health regulations, and a readiness to assist with various tasks as directed by the leadership team.
The Café Team Member position at Urban Air White Marsh is ideal for individuals with a passion for customer service, a friendly demeanor, and an ability to thrive in a fast-paced environment. Candidates should be motivated to contribute positively to a team, eager to learn, and dedicated to supporting the operational goals of the café while ensuring guests receive top-tier service. This role provides excellent opportunities for skill development in food service, hospitality, and teamwork within a vibrant and growing entertainment company.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative
- Supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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