Cafe FOH/BOH Team Member

Fayetteville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and development programs

flexible scheduling

employee recognition programs

team building activities

Job Description

Urban Air Adventure Parks is renowned as the leading indoor adventure park and a pioneer in the location-based entertainment industry. Headquartered in Dallas, this company has firmly established itself as the largest operator of adventure parks worldwide. With a strong mission to inspire children to have fun and reach new heights, Urban Air creates unique experiences that encourage kids to attempt and achieve goals they once thought unattainable. This exciting environment combines fun, safety, and innovation, making the company an exceptional place for both guests and employees alike.

Urban Air Fayetteville, part of this dynamic and expanding network, is seek... Show More

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
an effective, well-organized and efficient team player with a strong sense of discipline and urgency
holds oneself accountable for high personal standards of conduct and professionalism

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
previous restaurant/quick service experience preferred
basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
ensure adequate stock levels of supplies and consumables for the Café area
manage queues and exceed guest expectations
upsell to maximize profit
keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
handle guest complaints in the first instance and report feedback to the Leadership Team
work within established guidelines and operating procedures
measure and assemble ingredients for menu items
properly cook and store food items at appropriate temperatures
rotate stock items as per established procedure
ensure compliance with all health code regulations
maintain clear, well-organized kitchen and storage areas
participate in regular staff meetings and training, as required
other duties as tasked by Leadership

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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