Cafe FOH/BOH Team Member

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas, known for pioneering the concept of location-based entertainment. As the largest operator of adventure parks globally, Urban Air provides engaging, fun-filled experiences for families and children. The company's mission centers on encouraging kids to have fun while pushing their limits and achieving goals they never thought possible. With a focus on safety, innovation, and exceptional guest experience, Urban Air combines thrilling physical activities with a friendly, welcoming environment to create memorable adventures for guests of all ages. Urban Air Greensboro, part of this renowned network, upholds the company’s dedication to quality service and family entertainment in its local community. The company is also committed to diversity and inclusion, promoting equal opportunity employment across all its parks.

The role of Café Team Member at Urban Air Greensboro is a dynamic and essential position within the Urban Air Café, where the team member is responsible for efficiently serving guests with food and beverages. This position blends fast-paced kitchen operations, cashiering, food preparation, and guest interaction, requiring individuals to work with a strong sense of urgency and high standards of customer service. Café Team Members maintain cleanliness and order within the café and surrounding areas, manage inventory, and uphold food safety and health code regulations. The role demands excellent interpersonal skills to provide knowledgeable recommendations and handle guest concerns professionally.

Working as part of a team, the Café Team Member contributes to a positive and welcoming atmosphere, ensuring each guest enjoys a seamless dining experience. Employees will also engage in ongoing training and participate in staff meetings, supporting continuous development and operational excellence. Physical stamina is important for this role as it involves standing for long periods, moving around the facility, and lifting items up to 30 pounds. Flexible work hours including days, nights, and weekends are required, accommodating the park's hours of operation.

This is an excellent opportunity for individuals passionate about customer service and food service in a fun, energetic environment. Whether you are looking to start your career or grow your experience in the hospitality industry, Urban Air offers a supportive workplace culture, competitive pay, and the chance to be part of a leading brand in the adventure park industry.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
Able to work under pressure
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome
Enjoy providing good service
Willingness to learn, take instruction and work under own initiative
Support other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism
Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Café area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership