
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Job Description
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air Adventure Parks has pioneered the adventure park concept and has grown to become the largest operator of indoor adventure parks worldwide. The company is dedicated to providing a safe, exciting, and fun environment where families and children can explore innovative attractions, challenge themselves physically and mentally, and enjoy time together in an engaging setting. Urban Air takes pride in its commitment to outstanding guest service and delivering memorable experiences that inspire kids to aim higher and achieve beyond their expectations. The parks offer a wide range of activities including trampolines, climbing walls, ropes courses, obstacle courses, and interactive games designed to keep visitors entertained for hours. Urban Air is also committed to maintaining a culture of inclusion and equal opportunity for all employees, fostering a positive and energetic workplace that encourages personal growth and teamwork.
Urban Air Tallahassee is proud to be part of this dynamic network, bringing the highest standards of adventure and entertainment to the community. As an equal opportunity employer, Urban Air Tallahassee welcomes candidates from all backgrounds to join their team and contribute to creating an exciting atmosphere for guests. The position available is for a Café Team Member, a key role essential to the day-to-day operations of the park’s café. The Café Team Member is primarily responsible for delivering excellent food and beverage service to guests efficiently in a fast-paced environment. Working hours include shifts spent in the kitchen as well as the service and cashier areas. Responsibilities include preparing, cooking, and serving food, maintaining stock and cleanliness, managing guest interactions, and ensuring compliance with health and safety standards. The role demands a high level of energy, a strong sense of urgency, and a passion for guest service excellence.
This role requires multitasking abilities, effective communication skills, and a warm, friendly approach to interacting with guests. Team members work closely with leadership and other staff to maintain smooth operations and exceed guest expectations. The job involves physical activity, such as standing for long periods and lifting moderate weights, suited to individuals who are active and enjoy a bustling work atmosphere. Urban Air provides training opportunities and a collaborative environment, making this role suitable for those looking to develop their skills in food service and hospitality while being part of a vibrant, fun-focused company. Competitive compensation and opportunities for growth make this position attractive to candidates passionate about delivering memorable experiences and outstanding customer care within a unique entertainment venue.
Urban Air Tallahassee is proud to be part of this dynamic network, bringing the highest standards of adventure and entertainment to the community. As an equal opportunity employer, Urban Air Tallahassee welcomes candidates from all backgrounds to join their team and contribute to creating an exciting atmosphere for guests. The position available is for a Café Team Member, a key role essential to the day-to-day operations of the park’s café. The Café Team Member is primarily responsible for delivering excellent food and beverage service to guests efficiently in a fast-paced environment. Working hours include shifts spent in the kitchen as well as the service and cashier areas. Responsibilities include preparing, cooking, and serving food, maintaining stock and cleanliness, managing guest interactions, and ensuring compliance with health and safety standards. The role demands a high level of energy, a strong sense of urgency, and a passion for guest service excellence.
This role requires multitasking abilities, effective communication skills, and a warm, friendly approach to interacting with guests. Team members work closely with leadership and other staff to maintain smooth operations and exceed guest expectations. The job involves physical activity, such as standing for long periods and lifting moderate weights, suited to individuals who are active and enjoy a bustling work atmosphere. Urban Air provides training opportunities and a collaborative environment, making this role suitable for those looking to develop their skills in food service and hospitality while being part of a vibrant, fun-focused company. Competitive compensation and opportunities for growth make this position attractive to candidates passionate about delivering memorable experiences and outstanding customer care within a unique entertainment venue.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant or quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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