Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading entertainment company specializing in indoor adventure parks. Headquartered in Dallas, Urban Air pioneered the adventure park concept and has grown to become the largest operator of location-based adventure parks worldwide. The company is dedicated to providing families, especially children, with a safe and fun environment that encourages physical activity, growth, and achievement. At Urban Air, the focus is on delivering memorable experiences that inspire kids to aim higher and accomplish what they may have never thought possible. Carrying this mission forward, Urban Air Jackson upholds a welcoming and inclusive work culture, being an equal opportunity employer that values team members who contribute positively to the guest experience and the company’s dynamic environment.

The Urban Air Café is a vital component of the guest experience, providing delicious food and drinks to visitors. As a Café BOH/FOH Team Member, you will play an essential role in delivering exceptional guest service through various responsibilities in both front and back of house operations. This role is designed for individuals who thrive in fast-paced environments and are passionate about great customer service. The position involves tasks ranging from welcoming and assisting guests, taking orders, and cashiering, to working efficiently behind the scenes by preparing, cooking, and presenting food items according to quality standards. Emphasizing speed, accuracy, and a high sense of urgency, the team member must maintain cleanliness and organization in all café areas while following health codes and safety protocols.

You will be expected to demonstrate superior guest relations by engaging warmly with customers, advising them on our menu selections for the best experience, and managing queue systems during busy times to maximize service efficiency and profitability. Handling guest feedback promptly and professionally supports the continuous improvement of our service quality. Team members must consistently be proactive, organized, and cooperative, participating in training sessions and staff meetings to stay current on operational procedures and advance their skill set. This position requires a friendly and engaging personality, good communication skills, and the ability to multitask effectively under pressure. The physical demands of this role include standing for extended periods, working in a noisy and fast-paced environment, and the occasional lifting of items up to 30 pounds.

Working at the Urban Air Café offers a unique opportunity to be part of a vibrant team that creates joyful and inspiring experiences daily. This position is ideal for those looking to build a career in the food service and entertainment industry while working in a supportive and energetic atmosphere. Whether you have prior quick service or restaurant experience or are passionate about learning and developing yourself, this role provides a platform for personal and professional growth with a company that truly values fun, safety, and quality guest experiences.