Café FOH/BOH Team Member

Urban Air Adventure Parks is a leading name in the indoor adventure park industry, renowned for its innovative and exciting family entertainment experiences. Headquartered in Dallas, Urban Air has pioneered the location-based entertainment sector and established itself as the largest adventure park operator globally. The company's mission revolves around encouraging kids to have fun, aim higher, and accomplish feats they once thought impossible. Urban Air prides itself on providing a safe, welcoming, and exhilarating environment that inspires creativity, physical activity, and social engagement among guests of all ages.

Urban Air Sarasota, part of this expansive network, operates with a commitment to equal opportunity employment and upholds high standards of service and guest satisfaction. The park's vibrant atmosphere blends thrilling attractions with exceptional customer care, ensuring memorable visits for families and guests.

Within this dynamic setting, the Café Team Member role is crucial in delivering a seamless food and beverage experience at the Urban Air Café. This position involves working efficiently in both back-of-house (BOH) and front-of-house (FOH) capacities. Team members engage in a variety of tasks including cooking, preparing, and serving food, cashiering, and guest interaction. The role demands a strong work ethic, a fast pace with a sense of urgency, and an unwavering dedication to high standards of guest service and care.

Café Team Members are expected to embody hospitality excellence by managing guest interactions with warmth and professionalism. They provide menu guidance and product recommendations to enhance customer satisfaction and promote repeat business. Managing supply levels, maintaining cleanliness, and adhering to health and safety regulations are vital components of the job.

Moreover, team members are responsible for queue management and upselling to maximize revenue, alongside the operational duties of proper food preparation and storage. The role requires collaboration with the Leadership Team for feedback and continuous improvement, as well as participation in ongoing training and staff meetings to maintain skills and knowledge.

This position suits individuals who thrive in a fast-paced, customer-focused environment and enjoy versatile roles that combine culinary skills with exceptional service. With a supportive team culture and opportunities for growth, the Café Team Member role at Urban Air offers a stimulating and rewarding work experience within a leading entertainment company.