Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading indoor adventure park company and a pioneer in location-based entertainment. Founded and headquartered in Dallas, Urban Air has established itself as the largest operator of adventure parks globally, revolutionizing the way families and individuals engage in fun and active recreation. Known for blending thrilling physical activities with a safe and family-friendly environment, Urban Air offers a wide range of attractions, including trampolines, climbing walls, obstacle courses, and more, ensuring excitement and engagement for all age groups. With a mission centered around helping kids and families have fun and aim higher, Urban Air inspires guests to push their limits and achieve things they never thought possible, making memorable experiences an everyday occurrence. The company fosters a positive and inclusive workplace culture, committed to equal opportunity employment and cultivating a team that shares the passion for entertainment and guest satisfaction.

The role of Café FOH/BOH Team Member at Urban Air Buffalo involves playing a vital part in delivering outstanding guest experiences through excellent food and beverage service. As a member of the Café team, you will work in a dynamic environment, dividing your time between kitchen duties and front-of-house service, including cashiering, food preparation, cooking, and direct interaction with guests. This position demands a fast-paced work ethic and a strong sense of urgency while maintaining exemplary guest service standards and care. You will be responsible for ensuring the Café area operates smoothly by managing stock levels, maintaining cleanliness, and providing friendly assistance and guidance to guests. Your role will also include food handling tasks such as measuring ingredients, cooking properly, storing food safely, and adhering to health code regulations.

Working at Urban Air requires enthusiasm, teamwork, and adaptability as you engage with guests to provide a welcoming atmosphere and efficient service that encourages repeat business. Your ability to upsell and manage queues effectively will contribute to maximizing profits for the Café, while your proactive approach to feedback and complaints will ensure guest satisfaction is prioritized. Regular participation in staff meetings and training will help you stay aligned with company policies and standards, enhancing your skills and contributing to overall team success. This job offers opportunities to grow within the hospitality and entertainment industry in a supportive and innovative setting where safety, professionalism, and guest happiness are paramount. Urban Air's commitment to providing an inclusive workplace and equal opportunities means you will be part of a diverse team dedicated to creating joyful experiences for guests and delivering exceptional service every day.