Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a renowned leader in the indoor adventure park industry, known for pioneering the adventure park concept and setting the standard for location-based entertainment. Headquartered in Dallas, this innovative entertainment company has grown to become the largest adventure park operator worldwide, delivering memorable experiences for families and individuals looking for fun and active recreation. Urban Air is dedicated to fostering an environment where kids and guests can challenge themselves, explore new adventures, and enjoy quality time in a safe and engaging atmosphere. Their purpose goes beyond entertainment, aiming to inspire visitors to have fun while motivating them to aim higher and unlock their full potential in every aspect of their lives.

Urban Air Murrieta exemplifies these values as an inclusive and progressive employer, committed to equal opportunity hiring and the development of a dynamic workplace culture. They prioritize guest satisfaction, stellar service, and operational excellence across all facets of their locations. To support this mission, they seek dedicated team members who are enthusiastic about creating fun and welcoming experiences for all guests.

The Café BoH/FOH Team Member role at Urban Air is integral to maintaining the vibrant and guest-focused atmosphere of the Urban Air Café. This position combines both back-of-house (BoH) and front-of-house (FoH) responsibilities, making it a versatile role ideal for individuals who enjoy engaging with guests as well as working efficiently behind the scenes. Team members are expected to provide fast, attentive service by preparing and serving food and drinks, operating cash registers, interacting warmly with guests, and ensuring the café is clean and well-stocked. This role requires working with a sense of urgency while maintaining high standards of guest service and hygiene.

Individuals in this position will be responsible for assisting guests at the counter with the highest level of hospitality, offering knowledgeable recommendations about menu items, and managing queue flow to optimize guest satisfaction and maximize sales opportunities. They will also handle food preparation, including measuring and assembling ingredients, cooking items thoroughly, and adhering to proper food storage and health code regulations. Maintaining cleanliness and organization in both the café and kitchen areas is essential, as well as effectively rotating stock to ensure freshness.

Team members will often be the first point of contact for guest feedback, handling complaints courteously and escalating issues to leadership when necessary. Continuous participation in staff meetings, trainings, and development activities is expected to ensure consistent performance aligned with company standards. The ability to work well under pressure, multitask efficiently, and support team goals is crucial for success in this high-energy, fast-paced environment.

This job offers the opportunity to be part of a passionate team within a nationally recognized entertainment brand that values professionalism, guest care, and team collaboration. Urban Air provides a supportive environment where employees can grow their skills and contribute to memorable guest experiences while enjoying a dynamic, fun workplace. If you are a motivated, friendly individual with a passion for guest service and food handling, the Café BoH/FOH Team Member position at Urban Air is a great opportunity to build a rewarding career in an exciting industry.