Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Job Description
Urban Air Adventure Parks is a leading entertainment company specializing in indoor adventure parks, providing unique and thrilling experiences for families and individuals. Established in Dallas, Urban Air has pioneered the concept of adventure parks, becoming the largest operator in the world within this industry. The company is committed to creating a safe, fun, and engaging environment where children and guests can challenge themselves, build confidence, and enjoy exciting activities that inspire them to aim higher. Urban Air focuses on delivering excellent service and memorable experiences that foster joy and adventure for all ages.
Urban Air El Paso (West) is seeking dedicated and energetic Café Team Members to join their hospitality team. This role is integral to maintaining the high standards of guest service and care that the company is known for. As a Café Team Member, you will be responsible for efficiently serving guests with food and beverages at the Urban Air Café, ensuring an enjoyable and seamless experience. Your time will be spent both in the kitchen preparing and cooking menu items, as well as in the service area interacting with customers and managing transactions at the cashier station.
The position requires working swiftly and with a sense of urgency while upholding excellent standards of cleanliness, organization, and guest interaction. You will play a vital role in managing stock levels, maintaining hygiene, and assisting in food preparation according to health code regulations. Furthermore, this role involves handling customer feedback, resolving complaints when possible, and contributing to a positive team environment through participation in regular staff meetings and ongoing training. Urban Air values team players with a strong work ethic, a friendly attitude, and a commitment to professionalism. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy serving others while being part of a vibrant entertainment company. Urban Air El Paso (West) is an equal opportunity employer, promoting diversity and inclusivity in the workplace.
Urban Air El Paso (West) is seeking dedicated and energetic Café Team Members to join their hospitality team. This role is integral to maintaining the high standards of guest service and care that the company is known for. As a Café Team Member, you will be responsible for efficiently serving guests with food and beverages at the Urban Air Café, ensuring an enjoyable and seamless experience. Your time will be spent both in the kitchen preparing and cooking menu items, as well as in the service area interacting with customers and managing transactions at the cashier station.
The position requires working swiftly and with a sense of urgency while upholding excellent standards of cleanliness, organization, and guest interaction. You will play a vital role in managing stock levels, maintaining hygiene, and assisting in food preparation according to health code regulations. Furthermore, this role involves handling customer feedback, resolving complaints when possible, and contributing to a positive team environment through participation in regular staff meetings and ongoing training. Urban Air values team players with a strong work ethic, a friendly attitude, and a commitment to professionalism. This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy serving others while being part of a vibrant entertainment company. Urban Air El Paso (West) is an equal opportunity employer, promoting diversity and inclusivity in the workplace.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- comfortable working with members of the public
- able to initiate conversations and provide a sincere welcome and enjoy providing good service
- willingness to learn, take instruction and work under own initiative
- supporting other team members and able to multitask
- an effective, well-organized and efficient team player with a strong sense of discipline and urgency
- holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- previous restaurant/quick service experience preferred
- basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- ensure adequate stock levels of supplies and consumables for Café area
- manage queues and exceed guest expectations
- upsell to maximize profit
- keep Café and surrounding areas tidy and clean
- handle guest complaints in the first instance and report feedback to the Leadership Team
- work within established guidelines and operating procedures
- measure and assemble ingredients for menu items
- properly cook and store food items at appropriate temperatures
- rotate stock items as per established procedure
- ensure compliance with all health code regulations
- maintain clear, well-organized kitchen and storage areas
- participate in regular staff meetings and training, as required
- other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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