Cafe FOH/BOH Team Member

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.00 - $14.75

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training opportunities

team environment

flexible schedule

Job Description

Urban Air Adventure Parks is a leading name in the indoor entertainment industry, widely recognized as the pioneer and largest operator of adventure parks globally. Headquartered in Dallas, this innovative company has revolutionized the concept of location-based entertainment, creating unique, family-friendly venues where guests of all ages can have fun, challenge themselves, and make lasting memories. Urban Air's mission centers around enabling children and families to enjoy active, adventurous experiences that inspire confidence and encourage aiming higher in all facets of life. With a firm commitment to safety, inclusivity, and exceptional guest service, Urban Air continuously sets the standard for quality entertainment and hospitality.

Urban Air Brandon, a vibrant location within this expansive network, is currently seeking dedicated and energetic Café BOH/FOH Team Members. This role plays a crucial part in ensuring guests receive efficient, friendly service while enjoying the food and beverage offerings at the Urban Air Café. As a team member, you will split your time between kitchen duties and front-of-house tasks such as cashiering, food preparation, cooking, serving, and direct guest interaction. The position demands a fast-paced work ethic, a strong sense of urgency, and a passion for delivering exceptional service standards.

The role involves maintaining high standards of cleanliness and organization in both the kitchen and the dining areas, managing inventory to ensure adequate stock levels, and handling guest concerns promptly and professionally. Team members are also expected to participate actively in ongoing training and staff meetings to continuously enhance skills and service quality. This position offers an engaging work environment where teamwork, communication, and initiative are highly valued. Whether preparing menu items following strict health codes or assisting guests with menu selections and recommendations, this role requires a balance of operational efficiency and genuine hospitality. Urban Air Brandon is an equal opportunity employer, fostering an inclusive culture that values diversity and collaboration in the workplace.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism
Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Café area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership