Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading indoor adventure park operator recognized as the market leader in location-based entertainment. Founded in Dallas, Urban Air revolutionized the adventure park industry by pioneering the indoor adventure park concept and has since grown to become the largest operator worldwide. The company is committed to providing exciting, safe, and innovative experiences designed to inspire children and families to have fun, aim higher, and achieve goals they previously thought were unattainable. Urban Air Grand Rapids, a branch of this renowned brand, embraces this mission and operates with a strong emphasis on delivering exceptional guest experiences through its well-maintained facilities and engaging activities. As an equal opportunity employer, Urban Air fosters an inclusive workplace that values teamwork, personal growth, and employee well-being.

The role of a Café Team Member at Urban Air Grand Rapids is a dynamic position vital to maintaining the high standards of guest service and operational excellence expected by the company. This position involves a blend of front-of-house and kitchen responsibilities where employees will serve food and beverages, engage with guests, manage orders efficiently at the cashier, and maintain cleanliness and safety standards within the café environment. Team members are expected to work with a sense of urgency and precision to meet the fast-paced demands of the venue while ensuring a welcoming and positive experience for each guest. The role not only requires practical food preparation and service skills but also excellent interpersonal communication with guests to recommend menu items and create an inviting atmosphere that encourages repeat visits. Beyond serving duties, Café Team Members are responsible for stock management, handling guest feedback, complying with health and safety regulations, and supporting the leadership team through various operational tasks. This role demands flexibility, as employees may be required to work days, nights, or weekends in a noisy and bustling environment that requires stamina and the ability to multitask. Overall, this position offers an exciting opportunity for individuals passionate about customer service and food service, who thrive in team-oriented, fast-paced settings and are eager to contribute to the success of a recognized leader in family entertainment.