Cafe FOH/BOH Team Member

Burleson, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Work days, nights, and/or weekends as required

Work in a noisy, fast-paced environment with distracting conditions

Move about facility and stand for long periods of time

Lift and carry up to 30 lbs

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. As the pioneer and market leader in location-based entertainment, Urban Air has revolutionized the way families and kids enjoy fun and recreational activities through innovative adventure park concepts. With a commitment to helping children have fun and aim higher, Urban Air provides an engaging, safe, and dynamic environment where guests can challenge themselves and achieve new milestones. The company operates globally as the largest adventure park operator, continuously expanding its footprint and enhancing guest experiences through top-quality facilities and exceptional service.

Urban Air Fort Worth (SW) is currently seeking motivated and enthusiastic Café Team Members to join their vibrant team. The Café Team Member role is crucial in delivering an outstanding guest experience at the Urban Air Café, where food and beverage service meets entertainment. This position involves a combination of kitchen and service duties, requiring the team member to work efficiently in a fast-paced environment while maintaining excellent standards of guest care and hospitality. Team members will engage with guests directly, handle food preparation and cooking, manage orders and payments, and ensure the café area remains clean and welcoming throughout operating hours.

This is a dynamic and interactive role well-suited for individuals who enjoy working with the public, can think quickly, and thrive in a high-energy atmosphere. The Café Team Member must exhibit a strong sense of urgency, multitasking abilities, and a passion for delivering friendly service that encourages repeat business. Responsibilities include managing stock levels, upholding health and safety regulations, rotating food stock appropriately, and participating in staff training sessions to stay informed on operational procedures. Candidates will be part of a supportive team committed to upholding Urban Air’s values and delivering a memorable experience to every guest.

Urban Air Fort Worth (SW) is an equal opportunity employer dedicated to fostering diversity and inclusion within its workforce. Employment here offers the chance to grow within a thriving company passionate about innovation, fun, and customer satisfaction. While the employment type and salary details are not specified in the job summary provided, interested candidates can expect a role that combines physical activity, customer interaction, and the opportunity to develop valuable hospitality skills in a family-friendly, adventurous setting.

Job Requirements

have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
willingness to learn, take instruction and work under own initiative
supporting other team members and able to multitask
an effective, well-organized and efficient team player with a strong sense of discipline and urgency
holds oneself accountable for high personal standards of conduct and professionalism

Job Qualifications

minimum of high school diploma or equivalent required
some college preferred
previous restaurant/quick service experience preferred
basic math skills of adding and subtracting required
servsafe or similar food handling certification preferred

Job Duties

demonstrate the highest standards of guest relations and care when assisting guests at the counter
give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
ensure adequate stock levels of supplies and consumables for the café area
manage queues and exceed guest expectations
upsell to maximize profit
keep café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
handle guest complaints in the first instance and report feedback to the leadership team
work within established guidelines and operating procedures
measure and assemble ingredients for menu items
properly cook and store food items at appropriate temperatures
rotate stock items as per established procedure
ensure compliance with all health code regulations
maintain clear, well-organized kitchen and storage areas
participate in regular staff meetings and training, as required
other duties as tasked by leadership