Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading indoor adventure park operator, recognized for pioneering the adventure park concept and setting the standard in location-based entertainment worldwide. Based in Dallas, Urban Air has grown to become the largest operator in its market, dedicated to creating fun and engaging experiences that inspire kids and families to aim higher and achieve beyond their expectations. Their venues blend active play with safe, innovative attractions designed to foster confidence, creativity, and personal growth. Urban Air's mission not only focuses on thrilling entertainment but also emphasizes the importance of community, teamwork, and personal achievement in a supportive environment.

The Café Team Member position at Urban Air is an exciting opportunity to be a part of this dynamic environment. This role involves working both behind the scenes and in direct guest service areas, encompassing tasks like food preparation, cooking, serving guests, and managing transactions. Team members are expected to maintain efficiency and speed with a strong sense of urgency while consistently delivering exceptional guest service. Responsibilities include engaging with guests warmly, providing menu recommendations, managing stock, and keeping the café environment clean and orderly. This role requires multitasking, attention to detail, and the ability to handle food safely in compliance with health regulations. Working hours are versatile, including days, nights, and weekends, ensuring the café operates smoothly during peak times.

In addition to day-to-day service duties, Café Team Members play a vital role in exceeding guest expectations—handling any initial complaints, upselling products, and contributing to a welcoming atmosphere. They must work collaboratively with the leadership team and other staff to maintain high standards of operation and guest experience. Training and team meetings are part of the role, fostering continuous learning and development. Urban Air values employees who are proactive, professional, efficient, and capable of working under pressure with a friendly demeanor. This position not only offers the chance to be part of a globally recognized brand but also to develop valuable skills in customer service, food service, and teamwork in a fast-paced entertainment environment.