Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.50 - $15.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs
Job Description
Urban Air Adventure Parks is the leading indoor adventure park and a pioneer in location-based entertainment, headquartered in Dallas, Texas. Established as the largest adventure park operator worldwide, Urban Air offers visitors an unforgettable experience filled with excitement, thrill, and fun activities designed for kids and families alike. Their mission is to inspire kids to have fun and aim higher by engaging in activities they never thought possible, combining entertainment with personal growth.
Urban Air Houston Heights is part of this innovative brand, delivering high-quality indoor entertainment experiences to the local community. The company champions an inclusive work environment, and as such, is an equal opportunity employer. Working at Urban Air means contributing to a dynamic and energetic atmosphere where guest experiences are paramount. The facilities are designed to captivate and challenge minds and bodies, making it an ideal workplace for those passionate about service and adventure.
The Cafe Team Member role at Urban Air Houston Heights plays a critical role in providing excellent food and beverage service within the facility. This position requires team members to actively engage with guests, delivering efficient, courteous service that matches the overall energetic vibe of Urban Air. Team members spend their shifts both in kitchen and front-of-house areas, managing food preparation, cooking, cashiering, and direct customer interaction. It is a fast-paced environment that demands a strong work ethic, attention to detail, and a genuine enthusiasm to provide top-notch guest care.
This role suits individuals who thrive on multitasking and working under pressure while maintaining a friendly and positive attitude. Being a cafe team member involves more than just serving food; it requires upselling products, ensuring the cleanliness and organization of café and kitchen areas, and maintaining adherence to health and safety standards. Feedback management, stock control, and participating in ongoing training are also essential components of this role. The ability to communicate effectively with guests and team members is key to fostering a welcoming and efficient environment.
Candidates will gain valuable experience in food service operations and customer relations, contributing to career growth in hospitality and entertainment industries. Urban Air Houston Heights supports its staff by providing structured training and opportunities to collaborate with an enthusiastic team, all within a vibrant and fun workplace. The position reflects a commitment to delivering memorable guest experiences that align with Urban Air's brand values of fun, safety, and inspiration.
Urban Air Houston Heights is part of this innovative brand, delivering high-quality indoor entertainment experiences to the local community. The company champions an inclusive work environment, and as such, is an equal opportunity employer. Working at Urban Air means contributing to a dynamic and energetic atmosphere where guest experiences are paramount. The facilities are designed to captivate and challenge minds and bodies, making it an ideal workplace for those passionate about service and adventure.
The Cafe Team Member role at Urban Air Houston Heights plays a critical role in providing excellent food and beverage service within the facility. This position requires team members to actively engage with guests, delivering efficient, courteous service that matches the overall energetic vibe of Urban Air. Team members spend their shifts both in kitchen and front-of-house areas, managing food preparation, cooking, cashiering, and direct customer interaction. It is a fast-paced environment that demands a strong work ethic, attention to detail, and a genuine enthusiasm to provide top-notch guest care.
This role suits individuals who thrive on multitasking and working under pressure while maintaining a friendly and positive attitude. Being a cafe team member involves more than just serving food; it requires upselling products, ensuring the cleanliness and organization of café and kitchen areas, and maintaining adherence to health and safety standards. Feedback management, stock control, and participating in ongoing training are also essential components of this role. The ability to communicate effectively with guests and team members is key to fostering a welcoming and efficient environment.
Candidates will gain valuable experience in food service operations and customer relations, contributing to career growth in hospitality and entertainment industries. Urban Air Houston Heights supports its staff by providing structured training and opportunities to collaborate with an enthusiastic team, all within a vibrant and fun workplace. The position reflects a commitment to delivering memorable guest experiences that align with Urban Air's brand values of fun, safety, and inspiration.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- Able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative
- Supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant or quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café
- area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café
- and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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