Cafe FOH/BOH Team Member

Urban Air Adventure Parks is the leading name in indoor entertainment and adventure parks, recognized as the pioneer of the adventure park concept. Founded and headquartered in Dallas, Texas, Urban Air has become the largest operator of adventure parks globally, offering an innovative mix of physical activities designed to engage and inspire children and families alike. The company is driven by a unique mission to help kids have fun while aiming higher, encouraging them to achieve feats beyond their imagination in a safe, supportive, and exciting environment. With a focus on location-based entertainment, Urban Air continuously evolves its offerings to create memorable experiences for all guests.

Urban Air Frisco is a prominent location within the Urban Air family, committed to maintaining high standards of service and guest engagement. As an equal opportunity employer, Urban Air Frisco values diversity and inclusion, fostering a welcoming workplace where team members can grow and thrive. The company culture emphasizes teamwork, professionalism, and a passion for delivering exceptional guest experiences.

The Café BoH/FOH Team Member position at Urban Air Frisco plays a vital role in the daily operations of the Urban Air Café. This role encompasses a dynamic variety of responsibilities, including preparing and serving food and beverages, cashiering, maintaining cleanliness, and providing outstanding guest service. Team members work both behind the scenes in the kitchen and in the front of house service area, requiring versatility and a strong work ethic. The job demands quick, efficient work with a strong sense of urgency and attention to quality, ensuring guests receive prompt and courteous service.

Key aspects of this role involve engaging directly with guests to offer menu advice and recommendations, managing inventory and stock levels, and adhering strictly to health and safety standards. The role also requires handling guest feedback with professionalism and the ability to work collaboratively within a well-organized team environment. This position offers a fast-paced work setting, ideal for individuals who enjoy active roles that combine food service with customer interaction. Working hours may include days, nights, and weekends, reflecting the operational needs of the café.

Urban Air’s commitment to training and ongoing team development means that the Café Team Member will participate in regular staff meetings and training sessions designed to improve service quality and operational efficiency. Candidates for this position will benefit from prior experience in food service or quick-serve restaurant environments, as well as foundational knowledge in food handling and safety. Personal attributes such as friendliness, effective communication skills, and a strong sense of discipline and professionalism are critical for success in this role. Overall, this is an excellent opportunity for motivated individuals seeking to be part of a leading entertainment company while developing their skills in food service and guest relations.