Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company, headquartered in Dallas, Texas. It stands as the largest operator in the location-based entertainment industry and is recognized for pioneering the adventure park concept. Through its innovative and engaging attractions, Urban Air provides a unique environment where families and kids can have fun, push their limits, and achieve new feats they once thought impossible. The company fosters an inviting atmosphere built on excitement, creativity, and active play, making it a top destination for entertainment and adventure lovers across the globe.
Urban Air Harlingen, one of its many locations, upholds these values and extends exceptional guest experiences focused on safety, enjoyment, and community engagement. As an equal opportunity employer, Urban Air values diversity and inclusion within its workforce, encouraging every team member to contribute their strengths toward the company's mission and guest satisfaction.
The role of Cafe Team Member at Urban Air Harlingen offers a dynamic and fast-paced work environment, catering primarily to guests who visit the Urban Air Cafe. Team members are responsible for providing excellent customer service while handling food preparation, order processing, and maintaining a clean and organized cafe space. The position demands a seamless balance of efficiency, urgency, and hospitality, ensuring guests receive quick and friendly service that keeps them coming back. Working hours may include days, nights, and weekends, reflecting the operational needs of the cafe and park.
A Cafe Team Member’s duties include interacting with guests, providing product recommendations, managing queues, cooking, cashiering, and performing various kitchen tasks such as stock rotation, compliance with health codes, and ingredient preparation. This position is ideal for individuals who thrive in environments where teamwork, communication, and multitasking are essential for success. Candidates should be proactive, well-organized, and ready to work under pressure while maintaining high standards of professionalism.
The opportunity also allows for personal and professional growth through participation in training sessions and staff meetings, reinforcing the skills required to succeed in hospitality and service roles. Urban Air is committed to fostering a workplace where every employee feels valued and empowered to contribute positively to the guest experience. This role is perfect for someone seeking a lively, interactive position within a pioneering entertainment company that values guest care and team collaboration.
Urban Air Harlingen, one of its many locations, upholds these values and extends exceptional guest experiences focused on safety, enjoyment, and community engagement. As an equal opportunity employer, Urban Air values diversity and inclusion within its workforce, encouraging every team member to contribute their strengths toward the company's mission and guest satisfaction.
The role of Cafe Team Member at Urban Air Harlingen offers a dynamic and fast-paced work environment, catering primarily to guests who visit the Urban Air Cafe. Team members are responsible for providing excellent customer service while handling food preparation, order processing, and maintaining a clean and organized cafe space. The position demands a seamless balance of efficiency, urgency, and hospitality, ensuring guests receive quick and friendly service that keeps them coming back. Working hours may include days, nights, and weekends, reflecting the operational needs of the cafe and park.
A Cafe Team Member’s duties include interacting with guests, providing product recommendations, managing queues, cooking, cashiering, and performing various kitchen tasks such as stock rotation, compliance with health codes, and ingredient preparation. This position is ideal for individuals who thrive in environments where teamwork, communication, and multitasking are essential for success. Candidates should be proactive, well-organized, and ready to work under pressure while maintaining high standards of professionalism.
The opportunity also allows for personal and professional growth through participation in training sessions and staff meetings, reinforcing the skills required to succeed in hospitality and service roles. Urban Air is committed to fostering a workplace where every employee feels valued and empowered to contribute positively to the guest experience. This role is perfect for someone seeking a lively, interactive position within a pioneering entertainment company that values guest care and team collaboration.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Cafe area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Cafe and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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