Cafe FOH/BOH Team Member

Trenton, NJ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.75 - $17.25

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

team events

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the largest operator in the market for location-based entertainment. Headquartered in Dallas, Urban Air pioneered the adventure park concept and has since grown to become a top choice for family entertainment across the globe. Dedicated to helping kids and families create fun, memorable experiences, Urban Air combines innovative attractions with exceptional guest service to foster an environment that encourages everyone to aim higher and try new things they never thought possible. As a company, Urban Air values diversity and inclusiveness, being an equal opportunity employer that promotes a safe and welcoming workplace for all employees.

The role of Café BOH/FOH Team Member at Urban Air’s Café is a dynamic and fast-paced position crucial to delivering an exceptional guest experience. Team members work both behind the scenes (back of house - BOH) in food preparation, and in the front of house (FOH) guest service areas including cashiering and direct customer interaction. This dual role requires a strong sense of urgency, efficiency, and a commitment to providing outstanding customer care. The position involves preparing and serving food and beverages, maintaining cleanliness and organization of the café and surrounding areas, and ensuring adherence to health and safety regulations. Team members are expected to engage with guests by providing menu guidance and personalized recommendations aimed at maximizing customer satisfaction and repeat business.

Successful Café BOH/FOH Team Members at Urban Air are friendly and energetic, with excellent verbal and written communication skills. They thrive in high-energy environments and demonstrate flexibility working various shifts including days, nights, and weekends. Physical stamina is essential due to the need to stand for extended periods and perform tasks such as lifting up to 30 pounds and managing multiple responsibilities simultaneously. This role is ideal for individuals seeking a collaborative team atmosphere with opportunities for personal development and advancement within a thriving entertainment company that prioritizes guest experiences and staff empowerment. Urban Air offers a rewarding workplace where team members contribute directly to creating fun and engaging moments while gaining valuable skills in a supportive setting.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
Able to work under pressure
Comfortable working with members of the public
able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative
supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Café area
Manage queues and exceed guest expectations
upsell to maximize profit
Keep Café and surrounding areas tidy and clean
this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership