
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $10.25 - $14.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team events
Job Description
Urban Air Adventure Parks is a leading indoor adventure park operator headquartered in Dallas, Texas. Recognized as the pioneer of the adventure park concept, Urban Air has grown to become the largest adventure park operator worldwide. The company specializes in providing location-based entertainment designed to inspire children and families to have fun while pushing their limits and aiming higher. With a commitment to innovation, safety, and guest satisfaction, Urban Air continuously enhances its offerings to deliver unique and memorable experiences to visitors of all ages. The company prides itself on fostering an inclusive and supportive work environment and is an equal opportunity employer.
The Urban Air Café Team Member role is vital in maintaining an exceptional guest experience by delivering high-quality food and beverage service within the café area of Urban Air Pasadena. This position requires an energetic, guest-focused individual who thrives in a fast-paced setting and enjoys interacting with customers. The café team member's responsibilities span both front-of-house (FOH) and back-of-house (BOH) duties, including food preparation, cooking, cashiering, order assembly, and maintaining cleanliness. The role demands a strong sense of urgency and attention to detail while ensuring that all food safety and health regulations are consistently enforced. This dynamic position offers the opportunity to engage directly with guests, influence repeat business through superior service, and work collaboratively as part of a dedicated team to keep the café running smoothly.
Applicants can expect a schedule that may include days, nights, and weekends due to the nature of the entertainment park's operating hours. The candidate should be comfortable working on their feet for extended periods and capable of lifting up to 30 pounds. Those who possess a friendly manner, strong communication skills, and a passion for customer service will find this role rewarding and fulfilling. Urban Air encourages its team members to participate in ongoing training and development opportunities to advance their skills and career trajectory within the company.
The Urban Air Café Team Member role is vital in maintaining an exceptional guest experience by delivering high-quality food and beverage service within the café area of Urban Air Pasadena. This position requires an energetic, guest-focused individual who thrives in a fast-paced setting and enjoys interacting with customers. The café team member's responsibilities span both front-of-house (FOH) and back-of-house (BOH) duties, including food preparation, cooking, cashiering, order assembly, and maintaining cleanliness. The role demands a strong sense of urgency and attention to detail while ensuring that all food safety and health regulations are consistently enforced. This dynamic position offers the opportunity to engage directly with guests, influence repeat business through superior service, and work collaboratively as part of a dedicated team to keep the café running smoothly.
Applicants can expect a schedule that may include days, nights, and weekends due to the nature of the entertainment park's operating hours. The candidate should be comfortable working on their feet for extended periods and capable of lifting up to 30 pounds. Those who possess a friendly manner, strong communication skills, and a passion for customer service will find this role rewarding and fulfilling. Urban Air encourages its team members to participate in ongoing training and development opportunities to advance their skills and career trajectory within the company.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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