Cafe FOH/BOH Team Member

Parma, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $11.00 - $15.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Health Insurance

Employee Discounts

Training opportunities

Career Development

Job Description

Urban Air Adventure Parks is a renowned indoor adventure park company based in Dallas, Texas. It has pioneered the adventure park concept and is the largest operator in the world within the location-based entertainment industry. Urban Air offers a unique and exciting environment where families and kids can enjoy indoor recreational activities designed to foster fun and inspire kids to push their limits and aim higher. The company prides itself on creating an engaging and safe atmosphere that encourages physical activity, adventure, and memorable experiences for all guests. Urban Air Westlake, as a part of this network, maintains the company's high standards and commitment to providing exceptional customer service and entertainment experiences. They are also an equal opportunity employer, emphasizing inclusivity and diversity within their workforce.

The role of a Café BOH/FOH Team Member at Urban Air Westlake is crucial to ensuring a positive guest experience focused on food and beverage service. This position involves working efficiently both behind the scenes in the kitchen (back of house - BOH) and in the service areas (front of house - FOH). Team Members are responsible for preparing and serving food and drinks to guests quickly and with great attention to detail and quality, ensuring that all guest interactions exceed expectations. The role requires multitasking between cooking, cashiering, cleaning, and engaging with guests in a friendly, knowledgeable manner. Guests rely on the Café Team Members for product advice, menu recommendations, and a speedy check-out process, all while maintaining hygiene and safety standards.

Working at Urban Air as a Café Team Member is fast-paced, demanding a sense of urgency, yet places a strong emphasis on excellent guest service and care. Team Members must manage stock levels, rotate food items correctly, and ensure all food safety protocols and health regulations are met. Maintaining cleanliness and order in both the Café and surrounding areas is essential, as is participating actively in staff meetings and trainings to stay updated on company procedures and product knowledge. The position offers an opportunity for individuals who thrive in a dynamic environment and enjoy working as part of a close-knit team dedicated to creating memorable experiences for visitors. Urban Air values employees who demonstrate professionalism, accountability, and a willingness to learn and support their colleagues as they deliver quality food and beverage service in a unique and entertaining setting.

Job Requirements

Have a friendly and engaging personality and is a good written and verbal communicator
able to work under pressure
comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
willingness to learn, take instruction and work under own initiative
supporting other team members and able to multitask
an effective, well-organized and efficient team player with a strong sense of discipline and urgency
holds oneself accountable for high personal standards of conduct and professionalism

Job Qualifications

Minimum of high school diploma or equivalent required, some college preferred
previous restaurant/quick service experience preferred
basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Job Duties

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
ensure adequate stock levels of supplies and consumables for Café area
manage queues and exceed guest expectations
upsell to maximize profit
keep Café and surrounding areas tidy and clean
handle guest complaints in the first instance and report feedback to the Leadership Team
work within established guidelines and operating procedures
measure and assemble ingredients for menu items
properly cook and store food items at appropriate temperatures
rotate stock items as per established procedure
ensure compliance with all health code regulations
maintain clear, well-organized kitchen and storage areas
participate in regular staff meetings and training, as required
other duties as tasked by Leadership