Cafe FOH/BOH Team Member

Urban Air Adventure Parks is the preeminent indoor adventure park and a market leader in location-based entertainment. Headquarters in Dallas, Texas, the company pioneered the adventure park concept and has become the largest adventure park operator globally. Urban Air is dedicated to providing safe, fun, and engaging experiences for children and families, encouraging kids to have fun while setting their sights on aiming higher and achieving things they never thought possible. Their parks offer a variety of attractions and activities designed to promote physical activity, social interaction, and creative play in a vibrant and safe environment. Urban Air Cool Springs embodies these values and is proud to be an equal opportunity employer, supporting a diverse workforce.

The Café BOH/FOH Team Member position at Urban Air Cool Springs involves serving guests efficiently with food and drink at the Urban Air Café. Team members can expect to divide their working hours between the kitchen and the service area, undertaking roles such as cashiering, interacting with guests, cooking, preparing, and serving food with a strong sense of urgency. The role demands a balance of speed and excellent customer service, highlighting the importance of guest care standards at every interaction. Café Team Members are responsible for producing and delivering a memorable guest experience by providing attentive, friendly, and knowledgeable service. They must follow established guidelines and health code regulations, maintain cleanliness and organization throughout the café and kitchen environments, and effectively manage stock levels. The position also includes responsibilities such as upselling to maximize profit, handling guest complaints with care, and participating in regular staff training and meetings. This is a dynamic role that requires the candidate to be a well-organized, efficient team player with excellent communication skills and the ability to multitask in a fast-paced environment. Those who thrive in this role enjoy working with the public, have a positive and engaging personality, and are dedicated to upholding high standards of professionalism and workplace conduct.