Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.00 - $17.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Urban Air Adventure Parks is the preeminent indoor adventure park and a leader in location-based entertainment. Founded and headquartered in Dallas, Texas, Urban Air has pioneered the adventure park concept and grown to become the largest operator of adventure parks worldwide. The company is dedicated to creating exciting, safe, and memorable experiences for families and individuals by providing an array of engaging physical activities combined with exceptional service. Urban Air’s mission centers on inspiring kids to have fun and aim higher, encouraging them to accomplish feats they might never have thought possible. The brand is known for its innovative facilities, family-friendly environment, and commitment to quality entertainment. Urban Air Tacoma, as part of this global brand, upholds a welcoming atmosphere and is proud to be an equal opportunity employer.
The Café Team Member at Urban Air Tacoma plays a vital role in delivering outstanding guest service within the Urban Air Café. This position involves a blend of front-of-house and back-of-house responsibilities where the team member will serve guests efficiently with food and drink, manage the café area, and ensure cleanliness and safety standards are maintained. The role demands excellent communication skills and the ability to work quickly and effectively in a fast-paced environment. The team member will interact with guests by offering recommendations, handling transactions, and managing queues to maximize customer satisfaction and business profitability. Daily duties include preparing and cooking food items according to health regulations, maintaining stock levels, and supporting other team members. Urban Air values employees who demonstrate a positive attitude, high energy, and a strong commitment to delivering a quality guest experience. This position offers an opportunity to be part of an innovative entertainment company dedicated to fun, safety, and community engagement. The Café Team Member position is ideal for individuals passionate about customer service and eager to grow within a dynamic and supportive team environment.
The Café Team Member at Urban Air Tacoma plays a vital role in delivering outstanding guest service within the Urban Air Café. This position involves a blend of front-of-house and back-of-house responsibilities where the team member will serve guests efficiently with food and drink, manage the café area, and ensure cleanliness and safety standards are maintained. The role demands excellent communication skills and the ability to work quickly and effectively in a fast-paced environment. The team member will interact with guests by offering recommendations, handling transactions, and managing queues to maximize customer satisfaction and business profitability. Daily duties include preparing and cooking food items according to health regulations, maintaining stock levels, and supporting other team members. Urban Air values employees who demonstrate a positive attitude, high energy, and a strong commitment to delivering a quality guest experience. This position offers an opportunity to be part of an innovative entertainment company dedicated to fun, safety, and community engagement. The Café Team Member position is ideal for individuals passionate about customer service and eager to grow within a dynamic and supportive team environment.
Job Requirements
- Have a friendly and engaging personality and is a good written and verbal communicator
- able to work under pressure
- Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
- Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
- An effective, well-organized and efficient team player with a strong sense of discipline and urgency
- Holds oneself accountable for high personal standards of conduct and professionalism
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Previous restaurant/quick service experience preferred
- Basic math skills of adding and subtracting required
- ServSafe or similar food handling certification preferred
Job Duties
- Demonstrate the highest standards of guest relations and care when assisting guests at the counter
- Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
- Ensure adequate stock levels of supplies and consumables for the Café area
- Manage queues and exceed guest expectations
- upsell to maximize profit
- Keep Café and surrounding areas tidy and clean
- this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
- Handle guest complaints in the first instance and report feedback to the Leadership Team
- Work within established guidelines and operating procedures
- Measure and assemble ingredients for menu items
- Properly cook and store food items at appropriate temperatures
- Rotate stock items as per established procedure
- Ensure compliance with all health code regulations
- Maintain clear, well-organized kitchen and storage areas
- Participate in regular staff meetings and training, as required
- Other duties as tasked by Leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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