Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading indoor adventure park and the foremost operator in location-based entertainment worldwide. Headquartered in Dallas, Texas, Urban Air pioneered the adventure park concept, establishing itself as the largest and most innovative operator in the industry. With a commitment to providing a safe, fun, and dynamic environment, the company focuses on delivering memorable experiences to children and families. Urban Air’s mission is to inspire kids to have fun while pushing themselves to aim higher and accomplish things they never imagined possible. This dedication to fostering growth and joy makes Urban Air a unique and exciting workplace for those passionate about entertainment and guest service.

Urban Air Manchester, part of this global network, proudly upholds these values with a commitment to inclusivity and equal opportunity in its hiring practices. As a venue operating in a fast-paced, high-energy environment, the park offers numerous roles where team members can thrive while contributing to delivering exceptional guest experiences.

The role of Café BOH/FOH Team Member at Urban Air Manchester is essential to maintaining the high standards of service and efficiency expected by guests. These team members are responsible for preparing and serving food and beverages, handling guest interactions, managing inventory, and ensuring safety and cleanliness in the café and kitchen areas. This position involves a blend of back-of-house (BOH) and front-of-house (FOH) responsibilities, making it ideal for individuals who are adaptable, energetic, and prioritize excellent customer service.

Team members work in a fast-paced environment where urgency and guest satisfaction go hand in hand. They play a critical part in managing queues, upselling menu items to increase profitability, and maintaining a clean, organized, and safe workplace. Additionally, they support leadership by reporting guest feedback and any complaints, ensuring continuous improvement in service quality. With a commitment to operational procedures and health regulations, Café BOH/FOH Team Members uphold the integrity and reputation of Urban Air’s food service.

This role requires a high degree of interpersonal skills, a friendly and engaging personality, and the ability to multitask efficiently under pressure. Candidates should also be eager to learn, capable of following instructions, and enjoy working both independently and as part of a team. Physical demands include standing for extended periods, working in noisy surroundings, and lifting up to 30 pounds. Flexibility with work shifts, including nights, weekends, and holidays, is necessary.

Urban Air offers a rewarding environment where team members can develop valuable skills in customer service, food preparation, and teamwork while contributing to a company dedicated to fun and personal achievement. This position is suitable for individuals looking for an entry point into the hospitality or entertainment industries with opportunities for growth and advancement.