Cafe FOH/BOH Team Member

Urban Air Adventure Parks is the leading indoor adventure park operator globally, known for pioneering the adventure park concept and delivering exceptional location-based entertainment experiences. Headquartered in Dallas, Urban Air emphasizes creating a fun and inspiring environment where children and families can challenge themselves and push boundaries safely and enjoyably. The company's commitment to innovation and outstanding customer service has made Urban Air the preferred destination for active entertainment across various cities, including Brockton where this location is based. Urban Air Brockton operates with a mission to instill confidence, promote physical activity, and create opportunities for memorable family experiences within a clean, safe, and engaging atmosphere. As a proud equal opportunity employer, the company values diversity, inclusion, and a culture of teamwork and respect.

The Café BOH/FOH Team Member role at Urban Air Brockton is an integral part of ensuring guest satisfaction within the Urban Air Café. This position is suitable for individuals who thrive in dynamic, hands-on environments and enjoy interacting directly with guests while maintaining the highest standards of food preparation, cleanliness, and customer service. Team members will split their time between front-of-house and back-of-house duties including cashiering, preparing and cooking food, serving drinks, and maintaining the café's cleanliness and organization. Efficiency and a sense of urgency are essential, as the role demands fast-paced service while simultaneously upholding exceptional hospitality standards.

In this role, employees will manage guest interactions with professionalism and warmth, providing tailored guidance on menu options and helping to ensure an overall positive experience. Responsibilities also include managing supplies, rotating stock to ensure freshness and compliance with health codes, and actively participating in ongoing training and team meetings. Candidates seeking this role should be enthusiastic team players who demonstrate accountability, reliability, and a customer-first mindset. The work environment requires the ability to multitask, work under pressure, and maintain a friendly and welcoming demeanor throughout each shift. Urban Air offers a supportive and collaborative workplace culture where employees can grow their skills in the hospitality and entertainment industry.