Urban Air Adventure Parks logo

Cafe FOH/BOH Team Member

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.75 - $14.50
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Urban Air Adventure Parks is the world leader in location-based entertainment and the pioneer of the indoor adventure park industry. Based in Dallas, Urban Air offers an innovative environment where families and children can enjoy active, memorable experiences that promote both fun and personal growth. The company prides itself on creating a safe, engaging, and energetic atmosphere that inspires kids to aim higher and achieve more than they thought possible. Urban Air’s commitment to excellence and guest satisfaction has established it as the preeminent indoor adventure park globally, with a growing presence and reputation for quality and excitement.

Urban Air Cordova, one of the many locations operating under this respected brand, seeks passionate and dedicated Café BOH/FOH Team Members to join their dynamic staff. This role is essential in enhancing guest experiences by efficiently serving food and drinks within the café area of the park. Team members will work both in the kitchen and service areas, balancing responsibilities that include cashiering, cooking, food preparation, and direct guest interaction. The position demands a fast-paced work ethic combined with the highest standards of customer service and care.

Café Team Members at Urban Air Cordova play an integral role in ensuring guests receive quality service that encourages repeat visits. Their responsibilities range from managing queues effectively, providing informed recommendations on menu selections, and maintaining cleanliness in all café areas, to cooking food items properly and safely, adhering to health regulations, and promoting upselling opportunities to maximize profits. The position offers a blend of front-of-house and back-of-house duties, making it an ideal role for those seeking a comprehensive foodservice experience in an energetic, guest-focused environment.

This is a hands-on role requiring the ability to handle food safely, maintain stock levels, and keep workspaces organized and compliant with health codes. Team members must demonstrate excellent communication skills, a friendly and engaging personality, and the ability to work effectively under pressure. The role includes participation in training and staff meetings to continuously improve service standards and operational efficiency. Flexible availability including days, nights, and weekends is necessary to meet the needs of this busy entertainment venue.

Urban Air Cordova is committed to equal opportunity employment, fostering a workplace culture that values diversity and inclusion. Candidates joining this team can expect a supportive environment that encourages learning, personal development, and teamwork. This role is perfect for individuals who are motivated, well-organized, and eager to contribute to a vibrant and successful operation while delivering exceptional guest experiences in a fun and lively setting.

Job Requirements

  • Have a friendly and engaging personality and is a good written and verbal communicator
  • Able to work under pressure
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
  • Willingness to learn, take instruction and work under own initiative
  • Support other team members and able to multitask
  • An effective, well-organized and efficient team player with a strong sense of discipline and urgency
  • Holds oneself accountable for high personal standards of conduct and professionalism

Job Qualifications

  • Minimum of high school diploma or equivalent required, some college preferred
  • Previous restaurant/quick service experience preferred
  • Basic math skills of adding and subtracting required
  • ServeSafe or similar food handling certification preferred

Job Duties

  • Demonstrate the highest standards of guest relations and care when assisting guests at the counter
  • Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
  • Ensure adequate stock levels of supplies and consumables for the Café area
  • Manage queues and exceed guest expectations
  • upsell to maximize profit
  • Keep Café and surrounding areas tidy and clean
  • this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
  • Handle guest complaints in the first instance and report feedback to the Leadership Team
  • Work within established guidelines and operating procedures
  • Measure and assemble ingredients for menu items
  • Properly cook and store food items at appropriate temperatures
  • Rotate stock items as per established procedure
  • Ensure compliance with all health code regulations
  • Maintain clear, well-organized kitchen and storage areas
  • Participate in regular staff meetings and training, as required
  • Other duties as tasked by Leadership

Job Criteria

Experience

Entry Level (1-2 years)


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