Cafe FOH/BOH Team Member

Urban Air Adventure Parks is the preeminent indoor adventure park and the market leader in location-based entertainment. Founded and headquartered in Dallas, Urban Air has pioneered the adventure park concept, becoming the largest operator of indoor adventure parks worldwide. The company’s mission extends beyond entertainment; it aims to inspire kids and families to have fun and aim higher by attempting and achieving feats they never thought possible. With a focus on safety, fun, and inclusivity, Urban Air Adventure Parks creates exciting environments that encourage physical activity, social interaction, and memorable experiences for guests of all ages. Urban Air El Paso (West), part of this renowned network, provides a dynamic and engaging atmosphere for employees and visitors alike and is committed to fostering a culture of respect, growth, and exceptional guest experiences. As an equal opportunity employer, Urban Air El Paso (West) values diversity and inclusion in all aspects of its operations.

The Café Team Member role at Urban Air encompasses both front-of-house (FOH) and back-of-house (BOH) responsibilities within the Urban Air Café, making it a versatile and fast-paced position ideal for individuals who thrive in dynamic team environments. This role requires dedication to exceptional customer service, efficient food and drink preparation, and maintaining cleanliness and safety standards throughout the café and kitchen areas. Team Members spend their shift alternating between cooking, food preparation, operating the cashier, and engaging directly with guests. They are expected to deliver quick service with a sense of urgency without compromising on quality or customer care.

Responsibilities include helping guests with menu selections by offering advice and recommendations, managing queues to reduce wait times, upselling products to maximize revenue, and handling initial guest complaints professionally. Additionally, Café Team Members ensure proper stock levels are maintained, adhere to health and safety regulations, rotate stock to prevent waste, and keep the café environment tidy and welcoming. Collaboration and clear communication with leadership and teammates are essential, as staff meetings and ongoing training sessions are regular parts of the role.

Ideal candidates possess friendly and engaging personalities, solid communication skills, and the ability to multitask effectively in a busy setting. Comfort in interacting with diverse groups of guests and a willingness to learn and grow through instruction and teamwork are critical qualities. Physically, the role demands standing for extended periods, working in a noisy, fast-paced environment, and the ability to lift and carry items weighing up to 30 pounds. Typical shifts may include days, nights, and weekends, reflecting the operational needs of the park.

This position offers a unique opportunity to be part of a globally recognized brand focused on creativity, fun, and active lifestyles. Whether you are aiming to develop your customer service skills or seeking a dynamic entry into the hospitality and entertainment industry, the Café Team Member role at Urban Air El Paso provides a supportive and energetic work environment where your contributions directly enhance guest experiences and encourage families to create lasting memories.