Cafe FOH/BOH Team Member

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Known for pioneering the location-based entertainment adventure park concept, Urban Air has become the largest operator in this space globally. The company’s mission centers on encouraging kids to have fun and aim higher by achieving things they never thought possible through various engaging and challenging activities. Urban Air Adventure Parks combines state-of-the-art facilities with a dynamic range of attractions and entertainment services designed to provide memorable experiences for families and individuals of all ages. The organization prides itself on its inclusive culture, prioritizing guest satisfaction and safety to create inviting environments where guests can enjoy both physical activity and entertainment. Urban Air Colorado Springs, one of its prominent locations, adheres to an equal opportunity employment policy, promoting workforce diversity and equal chances for all candidates.

The role of Café BOH/FOH Team Member at Urban Air Adventure Parks is essential for the seamless operation of the Urban Air Café. This position requires team members to balance tasks between back-of-house (BOH) and front-of-house (FOH) activities, entailing responsibilities in both food preparation and guest service. The successful candidate will spend time preparing and serving food and beverages, managing cash registers, and maintaining high standards of cleanliness and organization in the café and kitchen areas. The role demands efficiency and a sense of urgency while upholding excellent guest service standards, ensuring every visitor's experience is positive and encourages repeat patronage.

Café Team Members are expected to demonstrate exceptional guest relations skills by offering product recommendations and providing a warm and engaging customer service experience. They manage stock levels of supplies and consumables diligently and are responsible for queue management to maximize sales through upselling. This role also involves food safety compliance, including proper cooking, measuring and storing of ingredients, and maintaining health code regulations. Team members will participate actively in team meetings and training sessions and take on additional duties as required by management. This position offers a dynamic work environment that integrates teamwork, communication skills, and multitasking abilities to support the operations of the Urban Air Café smoothly and efficiently.