Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Retirement Plan
Employee Discounts
Professional Development
Job Description
Capital One is a leading financial institution known for redefining the banking experience to better fit the everyday lives of its customers. Operating beyond the traditional banking model, Capital One offers a unique customer experience through its innovative Capital One Caf Caf. These Caf locations serve not only as places where customers can access digital and financial tools but also as welcoming community spaces where visitors can enjoy complimentary coffee, free WiFi, and helpful interactions with knowledgeable staff known as Caf Ambassadors. Located in vibrant urban centers such as Downtown Los Angeles, these Cafs embody Capital One's commitment to making... Show More
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 2 years of customer, retail, or financial services experience
- At least 1 year of people management experience or 2 years retail bank experience
- Ability to lead and motivate a team
- Excellent communication skills
- Strong problem-solving abilities
- Availability to work full-time in Los Angeles, CA
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 2 years of customer, retail, or financial services experience
- At least 1 year of people management experience or 2 years retail bank experience
- Proven leadership skills with a franchise ownership attitude
- Strong communication and interpersonal skills
- Ability to connect with diverse customers and community members
- Digital literacy and comfort using mobile and online financial tools
Job Duties
- Lead and mentor a team of Caf Ambassadors to achieve high performance and professional growth
- Maintain and enhance the Caf to create a welcoming environment for customers
- Build and nurture relationships with local businesses, nonprofits, and community organizations to drive engagement
- Facilitate exceptional customer experiences by providing support and guidance on Capital One products and digital tools
- Promote continuous improvement initiatives to enhance team effectiveness and customer satisfaction
- Monitor and manage team performance against customer-focused goals and metrics
- Organize and participate in community events to increase brand presence and customer interaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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