Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.62
Benefits
A free well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
Discounted parking rates
Two for one movie theater coupons at Marcus Theatres
paid vacation days
Annual wage increases
Holiday, jury duty and bereavement pay
recognition programs
unlimited employee referral bonus
Job Description
The Pfister Hotel is a renowned luxury hotel located in the heart of downtown Milwaukee. Known for its historic charm and impeccable services, The Pfister offers guests an unparalleled experience in a sophisticated setting. As part of Marcus Hotels & Resorts, this iconic hotel has built a legacy that combines comfort, elegance, and exceptional guest service to create memorable stays for visitors from around the world. With its dedication to excellence and a commitment to fostering a positive and welcoming environment, The Pfister continues to stand out as a premier destination for both local patrons and travelers alike.
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Job Requirements
- No prior experience required
- Prior hospitality and cashiering experience preferred
- Ability to stand for long periods and work continually in confined spaces
- Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests
- Ability to operate keyboard and Point of Sale procedures to handle cashier functions
- Ability to learn all menu items
- Ability to provide customers with prompt service
- Ability to learn up selling techniques
- Ability to uphold all departmental guidelines
- Ability to self-motivate during slow periods
- Ability to multi-task
Job Qualifications
- Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests
- Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges
- Ability to effectively deal with and resolve conflict situations, such as inaccurate check total
- Ability to operate keyboard and Point of Sale procedures to handle cashier functions
- Ability to learn all menu items
- Ability to provide customers with prompt service
- Ability to learn up selling techniques
- Ability to uphold all departmental guidelines
- Ability to self-motivate during slow periods
- Ability to multi-task
Job Duties
- Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard
- Maintain condition and cleanliness of work area
- Must have good speaking skills, maintaining composure and etiquette
- Follow standards for merchandising, stocking, rotating, and storing all products
- Ascertain guest satisfaction
- in the event of dissatisfaction, tactfully negotiate accommodation
- Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management
- Balance house bank at the end of the shift
- Retrieves returns bank from vault to workstation and return, to ensure accountability
- Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards
Job Location
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