Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Capital One is a leading diversified bank that offers a broad range of financial products and services to individuals, small businesses, and commercial clients. Known for its innovation and customer-centric approach, Capital One operates several retail and online banking platforms, along with a well-recognized credit card business. The company fosters a culture of growth, learning, and inclusivity, empowering employees to thrive both professionally and personally. Positioned as a technology-focused financial institution, Capital One continually invests in technology to improve the customer experience and adapt to the evolving financial landscape. The company strongly values community engagement, financial literacy, and making financial freedom attainable for all.
The role of Café Ambassador, located in South Lake Union, Seattle, WA, is a vibrant customer-facing position at the heart of Capital One's unique Cafés. Capital One Cafés are branded spaces where customers and community members can engage with Capital One services in an approachable and friendly environment. As a Café Ambassador, you will be the face of the brand, creating memorable experiences for visitors while promoting financial literacy and awareness. This full-time position offers an annual salary range of $52,624 to $57,408, reflecting Capital One's commitment to competitive compensation and employee wellbeing.
In this role, you will proactively engage with Café guests by addressing their needs, helping them understand our offerings, and supporting their financial journeys through informed conversations and resource sharing. You will collaborate closely with a dynamic team to create an inclusive atmosphere that welcomes all, facilitate community events, and partner with local organizations to magnify Capital One's community impact. Continuous learning is emphasized, allowing you to build both digital and interpersonal skills through self-development and hands-on experience.
The Café Ambassador role is ideal for individuals passionate about customer service, community connection, and personal growth. If you thrive in team environments, enjoy problem-solving, and value meaningful conversations, this role offers a fulfilling career path with opportunities to advance within Capital One. You will be supported by a strong benefits program that promotes work-life balance, health, and personal flexibility, helping you grow comfortably at work and home. Capital One’s commitment to a diverse and inclusive workplace ensures that you will be part of a supportive community dedicated to moving dreams forward and making a real difference.
The role of Café Ambassador, located in South Lake Union, Seattle, WA, is a vibrant customer-facing position at the heart of Capital One's unique Cafés. Capital One Cafés are branded spaces where customers and community members can engage with Capital One services in an approachable and friendly environment. As a Café Ambassador, you will be the face of the brand, creating memorable experiences for visitors while promoting financial literacy and awareness. This full-time position offers an annual salary range of $52,624 to $57,408, reflecting Capital One's commitment to competitive compensation and employee wellbeing.
In this role, you will proactively engage with Café guests by addressing their needs, helping them understand our offerings, and supporting their financial journeys through informed conversations and resource sharing. You will collaborate closely with a dynamic team to create an inclusive atmosphere that welcomes all, facilitate community events, and partner with local organizations to magnify Capital One's community impact. Continuous learning is emphasized, allowing you to build both digital and interpersonal skills through self-development and hands-on experience.
The Café Ambassador role is ideal for individuals passionate about customer service, community connection, and personal growth. If you thrive in team environments, enjoy problem-solving, and value meaningful conversations, this role offers a fulfilling career path with opportunities to advance within Capital One. You will be supported by a strong benefits program that promotes work-life balance, health, and personal flexibility, helping you grow comfortably at work and home. Capital One’s commitment to a diverse and inclusive workplace ensures that you will be part of a supportive community dedicated to moving dreams forward and making a real difference.
Job Requirements
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales or customer service experience
- Must be outgoing and self-driven
- Must thrive on building connections and having meaningful conversations
- Must value strong teamwork, problem-solving, and creating thoughtful customer experiences
Job Qualifications
- High school diploma, GED, or equivalent certification
- At least 1 year of retail, sales or customer service experience
- Associate’s degree preferred
- 2+ years of retail or customer-facing experience preferred
- Proficient in G-Suite preferred
- Strong written and oral communication skills preferred
Job Duties
- Bring the café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
- Proactively engage with customers and the community in all areas of the café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
- Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
- Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
- Stay curious, adaptable and have a desire to learn and grow through self development
- Continually learn new digital and technical skills
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the café
- Volunteer within the community and be an advocate for financial literacy
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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