Café Ambassador - Back Bay

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

wellness programs

Job Description

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. As a leading financial institution recognized for its innovation and customer-focused approach, Capital One invests heavily in technology and data-driven strategies to provide personalized experiences to its customers. The company is not just about banking, but about making financial freedom attainable for all its communities. This inclusive approach extends to their unique Cafes, which serve as vibrant hubs where customers can engage with financial products and services in a welcoming, community-oriented space.

The Cafe Ambassador role in the Back Bay location of Boston, MA, is a unique opportunity to be the face of Capital One's community engagement strategy. As a Cafe Ambassador, you will play a crucial role in creating memorable, inclusive experiences within the Cafe environment. This position involves engaging with customers and visitors, helping them overcome technology challenges, introducing them to Capital One’s best-in-class services, and facilitating meaningful conversations about financial well-being. Beyond just customer service, this role is about advocating for financial literacy and supporting community events that foster stronger ties between Capital One and the local neighborhood.

The role is full-time with a salary range between $52,624 and $57,408 annually for the Boston location. Capital One offers a comprehensive benefits program aimed at supporting overall well-being and work-life balance. The company encourages collaborative teamwork, continuous skill development including digital and technical capabilities, and a commitment to personal and professional growth. This dynamic environment is ideal for individuals passionate about connecting with others and making a positive impact by educating customers on financial health.

Job Requirements

High school diploma, GED, or equivalent certification
At least 1 year of retail, sales or customer service experience

Job Qualifications

High school diploma, GED, or equivalent certification
At least 1 year of retail, sales or customer service experience
Associate's degree preferred
2+ years of retail or customer-facing experience preferred
Proficient in G-Suite preferred
Strong written and oral communication skills preferred

Job Duties

Bring the Cafe experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
Proactively engage with customers and the community in all areas of the Cafe whether youre helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
Stay curious, adaptable and have a desire to learn and grow through self development
Continually learn new digital and technical skills
Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Cafe
Volunteer within the community and be an advocate for financial literacy