Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,100.00 - $69,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Amazing employee flight privileges within the American Airlines global network
Training and development programs
Comprehensive health benefits
Comprehensive life benefits
Paid Time Off
Employee assistance program
retirement savings plan
Job Description
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, is a leading regional airline providing comprehensive flight services under the American Eagle brand. Established in 1998 following the strategic merger of several smaller regional carriers, Envoy Air embodies stability, growth, and a commitment to excellence. Headquartered in Irving, Texas, Envoy operates out of several key hubs including Dallas/Fort Worth, Chicago, Miami, and maintains a robust ground handling presence in Los Angeles. With a reputation for high safety and service standards, Envoy Air offers employees an opportunity to thrive within a dynamic and expanding organization that values innovation, professionalism,... Show More
Job Requirements
- Minimum age of 18
- High school diploma or GED equivalent
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak and understand the English language
- Ability to multitask while meeting deadlines and during operational pressure
- Effective organization and planning skills
- Thorough knowledge of aircraft performance and Federal Aviation Regulations
- Must be able to work rotating shifts, nights, and weekends when necessary
Job Qualifications
- High school diploma or GED equivalent
- 3 years of experience supervising various employee groups including management, non-management and contract labor workgroups preferred
- Familiarity with ATC functions preferred
- Working knowledge of FAA 121 Regulations 14 CFR Part 121 Regulations preferred
- Ability to quickly learn and understand Envoy policies, procedures, and collective bargaining agreements preferred
- Demonstrate ability to communicate effectively both orally and in writing preferred
- Proficiency with computer programs including Microsoft Word, Excel, PowerPoint and Outlook preferred
Job Duties
- Ability to multitask and handle different types of communication at the same time
- Ability to remain calm and deliver clear instructions under pressure
- Communicate proactively with employees and all other parties involved in the operation
- Proactively address problems and suggest solutions
- Assess situations and prioritize calls
- Ability to adjust to changes as they are occurring
- Communicate any abnormalities or problems within the operation to the appropriate supervisor/manager
- Ability to keep a clear and constant communication with the managers assigned to oversee their operation
- Supervise and manage the cabin service team, including but not limited to, assigning lunches and breaks by verifying meal and break laws are being followed
- Proactively coach and counsel employees
- Ensure employees are actively working during their shift by following up on BOW completion timings to maximize efficiency in the operation
- Ability to utilize systems to move and place staffing in appropriate locations while managing and ensuring proper coverage of functions are handled
- Assignments of all cleaning services
- Handling weather events and IROP’s
- Assignment of all different cleaning types and services provided
- Assignment of flights and services in priority order
- Actively communicate with employees, managers, tower, maintenance, and all respective departments involved in the operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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