Butler Coordinator, Fleur de Lis

Fontainebleau Las Vegas is a renowned luxury hotel and resort, celebrated for its commitment to delivering exceptional guest experiences through personalized and attentive service. Known for its elegant accommodations, world-class amenities, and a dedication to excellence, Fontainebleau attracts discerning travelers seeking both comfort and refinement. The establishment prides itself on creating an inclusive environment that respects and embraces diversity, ensuring a supportive and welcoming atmosphere for both its guests and team members. Situated in the vibrant city of Las Vegas, the hotel combines cutting-edge facilities with a rich tradition of hospitality, making it a premier destination for leisure and business travelers alike.

The Fleur de Lis Coordinator role at Fontainebleau Las Vegas is vital to the seamless operation of the Butler Department, a key element in providing luxury personalized service to the hotel's guests. This position entails significant responsibilities that support the butler team in delivering high-standard butler services that elevate the guest experience. The coordinator acts as a central point of contact to manage guest requests efficiently, manage team schedules, and maintain the highest service standards throughout the department.

In this position, the coordinator is tasked with organizing and supporting the butler team through providing guidance, training, and assistance, ensuring each team member is equipped to meet the discerning needs of guests. The role demands a proactive approach in handling guest inquiries professionally and promptly, reflecting the hotel’s commitment to exceptional service. Scheduling and logistical coordination form a core part of the duties, including managing the daily assignments of the butlers and overseeing guest arrivals and departures to ensure a warm reception at every touchpoint. Maintaining detailed profiles of guests' preferences is critical to support guest-centric service delivery tailored to individual requirements.

Moreover, the role includes the management of inventory related to butler supplies and amenities, guaranteeing that the department is well-stocked and prepared to meet guest needs at all times. The Fleur de Lis Coordinator also supports special guest events by arranging amenities and managing logistical elements. Continuous quality checks are a key responsibility, ensuring that services not only meet but exceed the high luxury standards set by the department. The ability to handle guest concerns with empathy and efficiency is essential, with a readiness to escalate unresolved matters to the Butler Manager or higher management where needed.

Training responsibilities further enrich the role, as the coordinator assists in onboarding new butlers and organizing ongoing training sessions to sharpen skills and service excellence. Cross-departmental coordination with housekeeping, concierge, and food and beverage teams underscores the collaborative nature of the role, maintaining strong interdepartmental ties to enhance guest satisfaction and operational efficiency. Additionally, the position involves administrative duties such as preparing reports, maintaining records, and facilitating meetings within the department.

Fontainebleau Las Vegas offers this role as an hourly paid position at $21 per hour, reflecting the importance of this role at the heart of its luxury service operations. The Fleur de Lis Coordinator is expected to thrive in a fast-paced, sometimes stressful environment, demonstrating flexibility, professionalism, and a keen eye for detail. This role does not entail supervisory responsibilities but plays a key supportive role in the butler department’s success, making it an excellent opportunity for individuals passionate about luxury hospitality and guest service excellence.