Busser - Shaya

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

uniform provided

Training and Development

flexible scheduling

team environment

Job Description

BRG is a distinguished dining establishment recognized for its commitment to delivering exceptional service and an inviting atmosphere to its guests. As a reputable restaurant, BRG prides itself on a culture that values teamwork, professionalism, and attention to detail. The restaurant operates in a fast-paced environment where customer satisfaction and quality service are paramount. Team members at BRG are dedicated to upholding the highest standards in hospitality, ensuring that every guest experience is memorable and enjoyable. The company fosters a positive work environment that encourages growth, collaboration, and respect among staff members. This supportive atmosphere not only benefits employees but also contributes to the overall success and reputation of BRG in the competitive restaurant industry.

The Busser position at BRG plays a vital role in maintaining the cleanliness and organization of the dining area. Bussers work behind the scenes to clear and reset tables efficiently during service, assist servers by pre-bussing and running drinks and food, and help sustain a clean and orderly environment throughout the shift. This role requires individuals who are passionate about contributing to a team-oriented culture and who possess excellent communication and multitasking skills. Bussers must demonstrate reliability, a keen eye for detail, and the ability to manage time effectively to keep up with the dynamic pace of the restaurant.

Success in this role also hinges on a thorough knowledge of the menu items, enabling the Busser to assist guests with inquiries and to support the servers effectively. Additionally, adherence to company uniform and appearance guidelines is crucial, as is compliance with state liquor laws, including maintaining a current Louisiana Responsible Vendor's Permit. The Busser is expected to perform opening and closing side work diligently while maintaining consistent communication with other team members and management. Overall, the position demands a professional demeanor, a proactive approach to tasks, and a commitment to providing exceptional guest service.

Job Requirements

High school graduate or equivalent is preferred
A minimum of 3 years experience in a similar role, preferred
ATC Responsible Vendor’s License
Basic math and computer/tablet skills
Ability to stay professional in a stressful work environment
Ability to work in a team environment and maintain a professional manner
Superb multitasking skills and an eye for detail
Available to work different hours including weekends, days, nights, and holidays
Positive, engaging personality and professional appearance
Ability to uphold company standards relating to appearance and dress
Exceptional interpersonal and communication skills as well as strong task and time management abilities
Ability to stand, walk, bend, and lift for extended periods (eight or more hours)
Able to lift, push, pull and carry a minimum weight up to 50 lbs
Able to stand and walk for extended periods of time, up to eight hours per day
Able to reach above head and shoulder levels
Able to twist, kneel, bend and crawl
Able to squat and crouch
Able to perform sweeping motion, front-to-back and side-to-side
Able to work in confined spaces
Able to tolerate exposure to dust and cleaning chemicals
Able to climb stairs and ladders
Manual dexterity
Knowledge of principles and processes for providing customer services including meeting quality standards and company standard policies and procedures
Able to listen and follow instructions, work unsupervised, and adapt to changing situations
Displays integrity and honesty and maintains a positive attitude towards managers, co-workers, guests and visitors
Comply with all company policies

Job Qualifications

High school diploma or equivalent
Previous experience as a busser or in a similar role
Valid ATC Responsible Vendor’s License
Strong communication and interpersonal skills
Ability to multitask and work efficiently under pressure
Knowledge of restaurant service standards and procedures
Good physical stamina and manual dexterity
Commitment to teamwork and cooperation
Attention to detail and organizational skills
Positive attitude and professional appearance
Familiarity with health and safety regulations in a restaurant setting
Ability to follow instructions and work independently
Willingness to work flexible hours including weekends and holidays

Job Duties

Follow company service standards as well as restaurant steps of service at all times
Strong communication skills with ability to work well with other team members
Maintain a positive attitude in the workplace while treating guests and coworkers with respect
Follow company uniform and appearance guidelines
Arrive to work on time in uniform and prepared for your shift
Abide by state liquor laws including maintaining a current Louisiana Responsible Vendor’s Permit
Practice step consolidation and is efficient with time management
Maintain a continual eye for detail
Properly set-up your assigned station and perform all opening side work completely
Maintain a clean work environment throughout the shift
Bussing, cleaning, sanitizing tables and resetting them appropriately
Assisting the servers with pre-bussing, clearing tables, running drinks and food, and relaying any messages they receive from the guest to the server or a manager
Sweeping under tables after guests leave
Polishing plates, silverware, glassware, and barware consistently throughout the shift
Bringing out polished glasses, plates, and rolled silverware into the restaurant and placing them appropriately at the designated stations
Refilling water pitchers that go on tables and placing them in the cooler
Having knowledge of all menu items so that they can be easily recognized and so that any questions the guests may have can be answered
Complete closing side work and station break down before leaving the restaurant
Work efficiently and complete required tasks within assigned time frame
Attend all scheduled employee meetings and participate in a meaningful way
Other duties as assigned