BUSSER JOY

Indio, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee wellness programs

Job Description

The Joy Bus Person role is a vital part of the service team within a high-volume, upscale restaurant environment, typically associated with a casino or entertainment venue. This position plays an essential role in enhancing the dining experience for guests by providing fast, friendly, and professional service. The establishment is dedicated to exceeding the expectations of both members and guests by delivering personalized and attentive care during every interaction. Known for its commitment to customer satisfaction, the company fosters an environment where each guest feels uniquely valued and well-served. The establishment also offers a dynamic and fast-paced work environment, often busy with events such as concerts and casino activities, requiring staff to be efficient, attentive, and proactive in their duties.

The Joy Bus Person is responsible not only for supporting servers and hosts but also for maintaining the cleanliness and readiness of dining areas, ensuring the availability of all necessary dining supplies, and assisting in food and beverage service promptly. This role demands attention to detail, strong interpersonal skills, and the ability to multitask in a bustling setting. Duties also include maintaining par levels of operating supplies such as china, flatware, glassware, and utensils and ensuring that all service items are polished and set according to high standards. Furthermore, the Joy Bus Person is expected to contribute to a safe and hygienic environment by adhering to cleaning schedules and health and safety protocols.

This position requires adherence to a strict schedule, attendance at staff meetings, and the ability to work collaboratively with other service staff to ensure seamless operation during service hours. Additional responsibilities include recognizing and providing special service to high-tier guests, such as Diamond and Emerald players, and staying knowledgeable about current casino events and programs. The work environment includes exposure to industry-standard cleaning chemicals, noise, bright lights, and potential second-hand smoke, especially in areas like the casino or bowling center. This role requires physical stamina, including the ability to lift and carry items up to 50 lbs, and readiness to work at a fast pace in a crowded and sometimes noisy setting.

Overall, the Joy Bus Person has the opportunity to be an integral part of a team focused on delivering an exceptional guest experience through excellent customer service, operational support, and a welcoming atmosphere. This position is ideal for individuals passionate about hospitality, customer interaction, and working in an energetic environment where every detail counts. The company fosters professional growth and provides reasonable accommodations to support inclusivity and accessibility in the workplace.

Job Requirements

Must be 18 years of age
Food workers certificate (food handler's card)
Minimum of 1 year busser experience in a high volume, upscale restaurant preferred
Read, write, understand and speak English fluently
Bilingual in English, Mandarin or Cantonese a plus
Excellent customer service/communication skills
Must be able to lift and carry up to 50 lbs

Job Qualifications

Food workers certificate (food handler's card)
Minimum of 1 year busser experience in a high volume, upscale restaurant preferred
Excellent customer service/communication skills
Read, write, understand and speak English fluently
Bilingual in English, Mandarin or Cantonese a plus

Job Duties

Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant host/hostess
Adherence to schedule and attendance at all service staffs meeting
To ensure water service is provided to all guests at their arrival and to provide bread and butter service if applicable
To ensure proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms
Maintains par levels of operating supplies (china, flatware, glassware and utensils), for each service station obtaining replacement stock from wash area and/or warehouse inventory in accordance with procedures
To ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards
To ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels
Always be fully prepared for concerts nights and turns based on business needs
Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops and transports items to designated areas
To assist servers to deliver prepared food to the appropriate guest within three minutes of completed production of order
To assist servers in their duties (beverage orders, beverage refills, attend to guest needs) as required
Monitor and resolves service issues for entire outlet according to service standards
To provide personalized service during guest interactions
Assists servers and help, as necessary, in serving, monitoring and setting tables
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required
Operates and maintains equipment as required in accordance with established guidelines and safety procedures
Recognizes Diamond & Emerald players and ensures they receive the appropriate service
Knows and promotes current casino events and programs and can give guests directions to all casino areas