Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Gaylord Hotels, a prestigious portfolio under Marriott International, stands as a leader in the hospitality industry, renowned for creating extraordinary environments that unite people through exceptional meetings and experiences. With a commitment to delivering thoughtful, big-hearted service, Gaylord Hotels fosters a dynamic and inclusive workplace culture where diversity is celebrated and every team member is valued. As part of Marriott International, Gaylord offers unparalleled career opportunities, competitive benefits, and a supportive environment to help associates grow personally and professionally. This establishment is deeply rooted in excellence, innovation, and a passion for guest satisfaction, making it a premier destination for hospitality professionals seeking to make a meaningful impact.
The Guest Service Support Expert role at Gaylord Hotels is an essential position dedicated to enhancing the guest experience beyond merely serving food and beverages. This role is focused on creating a memorable and unique experience for guests by ensuring smooth and efficient food and beverage operations. The expert takes the initiative to provide a wide range of supportive services, including setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies. This position demands a hands-on approach, involving physical activity such as standing, walking, lifting, and reaching, all aimed at maintaining high-quality service standards.
Success in this role hinges on several key responsibilities: maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and projecting a professional appearance and communication style. Guest Service Support Experts are expected to manage the menu with accuracy, move objects weighing up to 25 pounds independently, and collaborate effectively with team members to ensure every aspect of the food and beverage service contributes to an outstanding guest experience. This role is ideal for individuals without prior supervisory experience, offering a valuable entry point into the food and beverage service industry, particularly for those with a high school diploma or GED and a passion for service excellence. Joining Gaylord Hotels means becoming part of a team that values creativity, entrepreneurship, and dedication to making every guest interaction special, providing a platform for career development within Marriott International's global network.
The Guest Service Support Expert role at Gaylord Hotels is an essential position dedicated to enhancing the guest experience beyond merely serving food and beverages. This role is focused on creating a memorable and unique experience for guests by ensuring smooth and efficient food and beverage operations. The expert takes the initiative to provide a wide range of supportive services, including setting tables, assisting kitchen staff, cleaning work areas, and replenishing supplies. This position demands a hands-on approach, involving physical activity such as standing, walking, lifting, and reaching, all aimed at maintaining high-quality service standards.
Success in this role hinges on several key responsibilities: maintaining a safe workplace, adhering to company policies and procedures, upholding quality standards, and projecting a professional appearance and communication style. Guest Service Support Experts are expected to manage the menu with accuracy, move objects weighing up to 25 pounds independently, and collaborate effectively with team members to ensure every aspect of the food and beverage service contributes to an outstanding guest experience. This role is ideal for individuals without prior supervisory experience, offering a valuable entry point into the food and beverage service industry, particularly for those with a high school diploma or GED and a passion for service excellence. Joining Gaylord Hotels means becoming part of a team that values creativity, entrepreneurship, and dedication to making every guest interaction special, providing a platform for career development within Marriott International's global network.
Job Requirements
- high school diploma or G E D equivalent
- no prior supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 25 pounds without assistance and 50 pounds with assistance
- ability to work on uneven or slippery surfaces
- adherence to company policies and safety standards
Job Qualifications
- high school diploma or G E D equivalent
- previous experience in food and beverage environment preferred
- no supervisory experience required
- ability to work in a fast-paced environment
- strong communication skills
- ability to follow company policies and procedures
Job Duties
- set tables for guest service
- assist kitchen staff as needed
- clean work areas and replenish supplies
- manage menu information accurately
- maintain a safe and professional work environment
- follow company policies and procedures
- support smooth food and beverage operations
Job Criteria
Experience
No experience required
Job Location
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