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Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.75 - $15.75
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Benefits

Free Food
Paid Time Off
Insurance reimbursement plans

Job Description

Heirloom Restaurant Group is a dynamic and rapidly growing restaurant brand management company that oversees more than 10 exceptional brands. As a collective of passionate individuals, the company is deeply committed to creating meaningful and memorable dining experiences for guests. At the core of Heirloom Restaurant Group's philosophy is the belief that life-changing experiences often happen around the dining table, and they strive to make such moments a regular occurrence for their guests. This dedication to community and hospitality makes Heirloom Restaurant Group a standout employer in the food and beverage industry.

Founded on strong values that emphasize community responsibil... Show More

Job Requirements

  • Previous cashier or customer service experience is preferred
  • Strong numerical and math skills for accurate transaction processing
  • Excellent communication and interpersonal skills
  • Familiarity with POS systems and basic computer skills
  • Ability to work in a fast-paced environment with attention to detail
  • Flexibility to work evenings, weekends, and holidays
  • Knowledge of food safety and hygiene standards

Job Qualifications

  • Previous cashier or customer service experience is preferred
  • Strong numerical and math skills for accurate transaction processing
  • Excellent communication and interpersonal skills
  • Familiarity with POS systems and basic computer skills
  • Ability to work in a fast-paced environment with attention to detail
  • Flexibility to work evenings, weekends, and holidays
  • Knowledge of food safety and hygiene standards

Job Duties

  • Greet customers with a friendly and welcoming attitude
  • Provide excellent customer service by answering questions, offering assistance, and processing orders accurately
  • Receive and process customer orders, ensuring accuracy in item selection and pricing
  • Enter orders into the point-of-sale (POS) system promptly and efficiently
  • Address customer concerns or issues related to orders, payments, or service
  • Collaborate with management to resolve more complex problems
  • Handle cash, credit cards, and other forms of payment accurately
  • Provide change to customers and process transactions in accordance with established procedures
  • Follow cash handling policies and procedures to prevent discrepancies
  • Adhere to security measures to safeguard against theft or fraud
  • Complete end-of-shift procedures, including balancing cash registers and preparing reports
  • Secure cash and close out the POS system accurately
  • Have a good understanding of the menu items, including ingredients and pricing
  • Assist customers with menu inquiries and provide recommendations if needed
  • Suggest additional items, promotions, or upsells to enhance the customer’s dining experience
  • Keep the cashier area clean and well-organized
  • Arrange menus, promotional materials, and other items neatly
  • Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment
  • Relay special requests or modifications from customers to the kitchen

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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