Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.75 - $15.75
Benefits
Free Food
Paid Time Off
Insurance reimbursement plans
Job Description
Heirloom Restaurant Group is a dynamic and rapidly growing restaurant brand management company that oversees more than 10 exceptional brands. As a collective of passionate individuals, the company is deeply committed to creating meaningful and memorable dining experiences for guests. At the core of Heirloom Restaurant Group's philosophy is the belief that life-changing experiences often happen around the dining table, and they strive to make such moments a regular occurrence for their guests. This dedication to community and hospitality makes Heirloom Restaurant Group a standout employer in the food and beverage industry.
Founded on strong values that emphasize community responsibility, Heirloom Restaurant Group views itself as an integral part of the local area. The company recognizes its role not just as a business but as a neighbor, friend, and partner to those it serves. This commitment to local sourcing and sustainable practices means that the establishment respects the bounty provided by farmers and producers, aiming to highlight the natural beauty of their ingredients in every dish. The environments created within their restaurants are designed to be comfortable and nurturing, setting a perfect stage for those meaningful experiences to unfold.
The role of Cashier and Customer Service Representative at Heirloom Restaurant Group is an essential position that helps bring the company’s mission to life. This role involves greeting customers with warmth and professionalism, ensuring orders are processed accurately, and delivering excellent service with a friendly demeanor. Cashiers are the first point of contact for guests, embodying the establishment’s commitment to quality and hospitality. This position demands a detail-oriented individual capable of multi-tasking in a fast-paced environment, adept at handling cash and electronic payments with accuracy, and confident using point-of-sale (POS) systems.
Additionally, the Cashier will be knowledgeable about the menu to assist customers with their inquiries and suggest items that enhance their dining experience. Maintaining a clean and organized workspace is also a key responsibility, alongside effective communication with kitchen and service staff to ensure orders are fulfilled correctly and timely. Heirloom Restaurant Group offers a flexible working schedule that may include evenings, weekends, and holidays and supports employees with benefits such as paid time off and insurance reimbursement plans for full-time staff. This role appeals to those who thrive in an energetic environment and share a passion for food, hospitality, and community engagement.
Founded on strong values that emphasize community responsibility, Heirloom Restaurant Group views itself as an integral part of the local area. The company recognizes its role not just as a business but as a neighbor, friend, and partner to those it serves. This commitment to local sourcing and sustainable practices means that the establishment respects the bounty provided by farmers and producers, aiming to highlight the natural beauty of their ingredients in every dish. The environments created within their restaurants are designed to be comfortable and nurturing, setting a perfect stage for those meaningful experiences to unfold.
The role of Cashier and Customer Service Representative at Heirloom Restaurant Group is an essential position that helps bring the company’s mission to life. This role involves greeting customers with warmth and professionalism, ensuring orders are processed accurately, and delivering excellent service with a friendly demeanor. Cashiers are the first point of contact for guests, embodying the establishment’s commitment to quality and hospitality. This position demands a detail-oriented individual capable of multi-tasking in a fast-paced environment, adept at handling cash and electronic payments with accuracy, and confident using point-of-sale (POS) systems.
Additionally, the Cashier will be knowledgeable about the menu to assist customers with their inquiries and suggest items that enhance their dining experience. Maintaining a clean and organized workspace is also a key responsibility, alongside effective communication with kitchen and service staff to ensure orders are fulfilled correctly and timely. Heirloom Restaurant Group offers a flexible working schedule that may include evenings, weekends, and holidays and supports employees with benefits such as paid time off and insurance reimbursement plans for full-time staff. This role appeals to those who thrive in an energetic environment and share a passion for food, hospitality, and community engagement.
Job Requirements
- Previous cashier or customer service experience is preferred
- Strong numerical and math skills for accurate transaction processing
- Excellent communication and interpersonal skills
- Familiarity with POS systems and basic computer skills
- Ability to work in a fast-paced environment with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Knowledge of food safety and hygiene standards
Job Qualifications
- Previous cashier or customer service experience is preferred
- Strong numerical and math skills for accurate transaction processing
- Excellent communication and interpersonal skills
- Familiarity with POS systems and basic computer skills
- Ability to work in a fast-paced environment with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Knowledge of food safety and hygiene standards
Job Duties
- Greet customers with a friendly and welcoming attitude
- Provide excellent customer service by answering questions, offering assistance, and processing orders accurately
- Receive and process customer orders, ensuring accuracy in item selection and pricing
- Enter orders into the point-of-sale (POS) system promptly and efficiently
- Address customer concerns or issues related to orders, payments, or service
- Collaborate with management to resolve more complex problems
- Handle cash, credit cards, and other forms of payment accurately
- Provide change to customers and process transactions in accordance with established procedures
- Follow cash handling policies and procedures to prevent discrepancies
- Adhere to security measures to safeguard against theft or fraud
- Complete end-of-shift procedures, including balancing cash registers and preparing reports
- Secure cash and close out the POS system accurately
- Have a good understanding of the menu items, including ingredients and pricing
- Assist customers with menu inquiries and provide recommendations if needed
- Suggest additional items, promotions, or upsells to enhance the customer’s dining experience
- Keep the cashier area clean and well-organized
- Arrange menus, promotional materials, and other items neatly
- Communicate effectively with kitchen and serving staff to ensure accurate and timely order fulfillment
- Relay special requests or modifications from customers to the kitchen
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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