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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.30
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Complimentary Meal
Team Member Travel Discounts
competitive hourly wage
Tips
employee recognition programs
Career development opportunities
team environment
Job Description
Hilton Portland Downtown is a distinguished full-service hotel located in the heart of Portland, Oregon. The hotel offers 455 elegantly appointed rooms and is ideally situated close to several of Portland's major attractions including the Arlene Schnitzer Concert Hall, Pioneer Courthouse Square, Pioneer Place Mall, the Portland Art Museum, and Newmark Theatre. This prime location makes Hilton Portland Downtown not only a popular destination for leisure travelers seeking to explore the city's cultural and entertainment venues but also a favored choice for business travelers needing convenient access to downtown business centers. The hotel combines the comforts of a well-appointed accommodation... Show More
Job Requirements
- High school diploma or equivalent
- Six months customer service experience
- Six months food and beverage experience
- Ability to communicate in English
- Flexible scheduling availability including weekends and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 30 lbs
- Basic knowledge of inventory and stock management
Job Qualifications
- Ability to speak, write and read English
- Six months of customer service experience
- Six months of food and beverage knowledge
- Familiarity with POS systems
- Ability to handle financial transactions accurately
- Strong teamwork skills
- Excellent communication and guest service skills
- Ability to follow established procedures and standards
- Physical ability to carry items up to 30 lbs
- Flexible availability for varied shifts
Job Duties
- Set and prepare dining tables including folding napkins and placing tableware
- Use POS system to create sales checks and perform cashier duties
- Prepare and collect items for multiple orders including condiments and paper supplies
- Serve guests with beverages and replenish as necessary
- Assist servers with food and beverage service to ensure guest satisfaction
- Carry bags up to 30 lbs and deliver orders to guests courteously
- Transport dirty tableware to dishwashing area for cleaning
- Assemble food orders inspecting for completeness including food, beverages, condiments, and paper products
- Clean and restock storage areas, rotate and maintain inventory levels
- Return condiments and equipment to proper storage
- Respond to guest questions and provide assistance
- Maintain cleanliness and organization of all guest service areas
- Perform general cleaning tasks as assigned
- Take inventory using inventory sheets
- Set up order bags including beverages and condiments
- Retrieve food from kitchen when ready
- Deliver orders to rooms or guests
- Cover other stations during co-worker breaks
- Maintain fridges stocked with beverages and supplies
- Report guest concerns and communicate with management for follow-up
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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