Business Support Concierge

Bridgeport, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $21.25

Work Schedule

Standard Hours

Benefits

401(k) plan with matching company contributions

comprehensive medical

Dental Insurance

Vision care

Paid parental leave

Paid Time Off

company holidays

Early access to earned wages through Daily Pay

Job Description

JLL, also known as Jones Lang LaSalle, is a leading global provider of real estate and investment management services. With a commitment to shaping the future of real estate for a better world, JLL combines world-class services, advisory, and technology to deliver exceptional value to its clients. The company empowers its employees by fostering a supportive culture where talented individuals thrive, grow meaningful careers, and find a place where they belong. JLL's diverse workforce includes experts in commercial real estate, skilled trades, and technology, all united by a shared mission to innovate and create sustainable solutions for the built environment. This commitment to excellence and inclusivity is reflected in JLL's comprehensive benefits and dedication to employee well-being and growth.

The role of Workplace Ambassador at JLL is integral to maintaining a productive and welcoming office environment. As the first point of contact for guests, employees, and visitors, the Workplace Ambassador is responsible for ensuring smooth daily operations and creating exceptional experiences that align with JLL's reputation for outstanding workplace service. This position uniquely blends hospitality excellence with facilities coordination, making it essential for upholding the high standards of client service and operational excellence that JLL is known for. The Workplace Ambassador manages a variety of office functions, from visitor registration and security access control to conference room coordination and facilities support. This role requires a dynamic individual who is confident, responsive, and capable of multitasking in a fast-paced environment while maintaining professionalism, discretion, and attention to detail. Emphasizing exceptional customer service and relationship-building skills, the Workplace Ambassador helps foster a vibrant and organized workplace that supports the well-being and productivity of all associates. This on-site role operates during standard business hours in Stamford, CT, offering an estimated compensation range of $44,600 to $64,700 per year. JLL values diversity and encourages candidates to apply even if they don't meet all the requirements, reflecting its inclusive hiring philosophy. The position does not provide visa sponsorship, so candidates must be authorized to work in the United States without sponsorship. With access to advanced technology and a focus on employee satisfaction, the Workplace Ambassador position at JLL offers a meaningful career opportunity within a globally recognized leader in real estate services.

Job Requirements

High school diploma or equivalent education
Minimum one to two years of relevant administrative or customer service experience
Demonstrated confidence, responsiveness, and exceptional customer service and relationship building skills
Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, mapping software, and database applications
Ability to perform administrative duties while maintaining professionalism, integrity, and discretion when handling confidential information
Strong multitasking abilities with impeccable attention to detail to ensure accuracy and efficiency in fast-paced environments
Excellent communication skills across various forms with peers, managers, supervisors, external clients, and vendors with minimal daily supervision required

Job Qualifications

High school diploma or equivalent education
Minimum one to two years of relevant administrative or customer service experience
Demonstrated confidence, responsiveness, and exceptional customer service and relationship building skills
Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, mapping software, and database applications
Ability to perform administrative duties while maintaining professionalism, integrity, and discretion with confidential information
Strong multitasking abilities with impeccable attention to detail in fast-paced environments
Excellent communication skills with peers, managers, supervisors, external clients, and vendors with minimal supervision
Preferred three years of administrative or facilities experience supporting multiple people in real estate or related industry
Working knowledge of audio-visual equipment and conference room technology
Experience with facilities management software and work order processing
Background in hospitality or customer-facing roles demonstrating service excellence
Familiarity with security access systems and visitor management protocols
Experience with inventory tracking and office supply ordering processes

Job Duties

Welcome guests enthusiastically and assist with their arrival, office orientation, and departure
Create memorable experiences through warm and proactive interactions, addressing guest needs and sharing knowledge of office services and amenities
Provide daily visitor reports, track visitors, vendors, and guests, coordinate security access, and assist associates with security and access applications
Maintain cleanliness and organization of Employee Bungalow areas including kitchen, dining, reception, general spaces, huddle rooms, and print areas
Handle incoming office calls, manage courier packages and mail, prioritize conference room bookings, and ensure rooms are meeting-ready with functioning audio-visual equipment
Process facilities work orders, track progress, collaborate with facilities, maintenance, and security teams to ensure office functionality including HVAC, lighting, cleaning, and doors
Support vehicle registration management, EV user access, new hire and termination tickets, associate moves, additions, and changes using work order and space management applications