Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
paid volunteer time
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the recognized leader in vacation ownership and travel membership encompassing a prestigious portfolio of resort, travel club, and lifestyle travel brands. With a commitment to delivering exceptional travel experiences, Travel + Leisure Co. focuses on innovation, growth, and inspiring vacations for millions of travelers worldwide. Their associates are integral to fulfilling the company mission to put the world on vacation, contributing daily to a dynamic and exciting work environment. The company provides a collaborative and inclusive culture fostering career growth and continuous learning opportunities. This position is a Customer Service Call Center Representative within the... Show More
Job Requirements
- High school diploma or GED required
- Microsoft Office, Word and Excel experience required
- Exceptional listener with great communication skills
- Demonstrated ability to work under pressure and meet deadlines
- Ability to be persuasive and informative with excellent problem solving and customer service skills
- Professional and well spoken demeanor
- Friendly, self-motivated, detail oriented and able to work independently
- Must be able to work flexible shifts including weekdays, evenings and weekends to suit business needs
- Ability to use a computer and efficiently read, type and talk simultaneously
- Ability to multi-task
- Minimum of 6 months customer service, reservations or equivalent experience required
- Inbound and outbound phone skills required
Job Qualifications
- High school diploma or GED required
- Microsoft Office, Word and Excel experience required
- Exceptional listener with great communication skills
- Demonstrated ability to work under pressure and meet deadlines
- Ability to be persuasive and informative with excellent problem solving and customer service skills
- Professional and well spoken demeanor
- Friendly, self-motivated, detail oriented and able to work independently
- Ability to use a computer and efficiently read, type and talk simultaneously
- Ability to multi-task
- Minimum of 6 months customer service, reservations or equivalent experience required
- Inbound and outbound phone skills required
Job Duties
- Handling inbound and outbound calls
- Accurate data entry in system for Sales Centers
- Scoring all potential tours
- Maintain predetermined tour flow targets as allotted by management
- Work cooperatively with team members, department leaders, marketing support services manager, vendors, and business operations teams
- Assist with pre-arrival calls and processes for all Over Night Stay Packages
- Properly schedule and book tour appointment in Journey
- Provide any needed follow up concierge service or reschedule assistance
- Send out nightly closing number to The Region after reviewing for accuracy
- Properly utilize the SFS Secure Folder Server files
- Adjust to changes in duties as directed by the company
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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