Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k) Plan
Career development opportunities
Job Description
CarMax is a pioneering company that has transformed the automotive retail industry by providing customers with an honest, transparent, and high-integrity buying experience. Established as the largest retailer of used cars in the United States, CarMax operates over 200 locations nationwide, supporting a large and diverse workforce of more than 25,000 associates. This extensive network is committed to delivering iconic customer service while fostering a workplace environment where associates can grow professionally and personally. CarMax is well-known for its dedication to training, inclusivity, and being recognized as one of the FORTUNE 100 Best Companies to Work For. The company promotes... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years customer-facing experience
- At least 1 year of supervisory experience preferred
- Basic knowledge of Microsoft Office and other business software
- Ability to work in a fast-paced environment
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Physical ability to lift up to 20 pounds
- Willingness to participate in training programs
- Ability to handle cash accurately and securely
- Strong problem-solving skills
- Ability to work collaboratively with teams and departments
Job Qualifications
- Create and maintain a positive work environment
- Perform supervisory tasks preferred experience 3 years of customer facing work 1 year of supervisory work
- Delegate effectively
- Follow up
- Make decisions using independent and sound judgment
- Resolve customer and associate issues
- Read interpret and transcribe data in order to maintain accurate records
- Understand numeric filing system
- Use word processing spreadsheet and other programs displaying intermediate PC skills
- Multi-task in a high energy fast-pace work environment leading self and others through prioritization of changing daily business needs
- Lift objects that weigh as much as 15-20 lbs
- Speak and listen effectively in dealing with internal and external customers in person and over the phone
- Complete CarMax provided training on the functional areas of the Business Office allowing for cross-training and full coverage of Business Office
Job Duties
- Mentors Business Office Associates assisting them with development and training
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Participates in the rotation of the Manager on Duty role responsible for delegating and directing the business office workflow answering questions related to transactions handling customer issues concerns and following up on delegated business office work tasks
- Delegates and follows up on various Business Office tasks
- Provides customer service by listening answering customer questions and explaining paperwork process
- Processes paperwork associated with retail automobile sales including printing daily reports maintaining deal jackets contacting finance companies regarding contracts obtaining required information regarding registration and titling and auditing completed paperwork
- Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
- Manages cash including receiving and counting money distributing funds preparing deposits and handling of the safe with considerations to security
- Processes paperwork affiliated with the state DMV including submitting paperwork necessary to title and register a vehicle for a customer after the sale
- Clerical responsibilities including copying filing and answering phones
- May assist in hiring process by attending job fairs and performing interviews in partnership with a manager
Job Location
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