Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Employee Discounts
Retirement Plan
Training and Development
Job Description
Wind Creek Bethlehem LLC is a prominent hospitality and entertainment company located in Bethlehem, Pennsylvania. Known for its vibrant casino, hotel, and entertainment offerings, Wind Creek Bethlehem creates memorable experiences for guests from various backgrounds. The company prides itself on maintaining high standards for customer service and a welcoming atmosphere for all patrons, ensuring that every visit exceeds expectations. Wind Creek Bethlehem is a part of Wind Creek Hospitality, which maintains a strong commitment to responsible gaming practices and adheres to diversity and equal opportunity policies, including Native American Indian preference in hiring. The workplace culture emphasizes integrity, teamwork, and a dedication to guest satisfaction, making it an excellent environment for individuals seeking part-time and full-time opportunities in a dynamic, fast-paced setting.
The Greeter - Bus position is a part-time role within the Loyalty Marketing department at Wind Creek Bethlehem. This position plays a crucial front-line role in enhancing the guest experience by communicating the company's package offerings to passengers on arriving buses. The individual in this role is responsible for creating an upbeat and positive image of the Bus Marketing team and coordinating logistics related to the arrival and departure of buses. Attention to detail, customer service excellence, and adherence to Wind Creek's policies and procedures are essential for success in this role.
The Greeter - Bus ensures that guests receive clear and friendly communication about available packages and departure information, assisting them as needed. This role requires punctuality, professional appearance, and the ability to work varied shifts, including weekends and holidays. The job demands the ability to stand for prolonged periods and work in different environments, including indoors and outdoors, sometimes in the presence of environmental factors such as cigarette smoke and noise.
Candidates must demonstrate strong interpersonal skills and the capability to maintain a positive attitude in a fast-paced and sometimes stressful environment. The role also includes compliance with Pennsylvania Gaming Control Board regulations, including paperwork and internal control standards specific to the gaming industry. The successful candidate will have the ability to lift or carry up to 50 pounds unassisted and be willing to obtain any necessary gaming licenses.
Overall, the Greeter - Bus position is ideal for individuals who enjoy interacting with guests, managing bus logistics, and contributing to a superior customer service experience in an exciting gaming and hospitality setting.
The Greeter - Bus position is a part-time role within the Loyalty Marketing department at Wind Creek Bethlehem. This position plays a crucial front-line role in enhancing the guest experience by communicating the company's package offerings to passengers on arriving buses. The individual in this role is responsible for creating an upbeat and positive image of the Bus Marketing team and coordinating logistics related to the arrival and departure of buses. Attention to detail, customer service excellence, and adherence to Wind Creek's policies and procedures are essential for success in this role.
The Greeter - Bus ensures that guests receive clear and friendly communication about available packages and departure information, assisting them as needed. This role requires punctuality, professional appearance, and the ability to work varied shifts, including weekends and holidays. The job demands the ability to stand for prolonged periods and work in different environments, including indoors and outdoors, sometimes in the presence of environmental factors such as cigarette smoke and noise.
Candidates must demonstrate strong interpersonal skills and the capability to maintain a positive attitude in a fast-paced and sometimes stressful environment. The role also includes compliance with Pennsylvania Gaming Control Board regulations, including paperwork and internal control standards specific to the gaming industry. The successful candidate will have the ability to lift or carry up to 50 pounds unassisted and be willing to obtain any necessary gaming licenses.
Overall, the Greeter - Bus position is ideal for individuals who enjoy interacting with guests, managing bus logistics, and contributing to a superior customer service experience in an exciting gaming and hospitality setting.
Job Requirements
- 18 years of age
- proof of authorization to work in the United States
- ability to communicate effectively in English
- interpersonal skills
- professional, neat and well-groomed appearance
- adherence to Wind Creek’s customer service standards
- ability to work varied shifts including weekends and holidays
- physical ability to access all areas of the property
- ability to withstand prolonged standing, stretching, bending and kneeling
- ability to work indoors and outdoors exposed to environmental factors
- ability to work in a fast-paced environment
- ability to lift or carry a minimum of 50 pounds unassisted
- ability to work with others and receive direction
- positive attitude towards work
- ability to address stressful situations with tact and politeness
- ability to obtain Pennsylvania Gaming Control Board license if required
Job Qualifications
- High school diploma or equivalent
- effective communication skills in English both oral and written
- interpersonal skills focused on guest needs
- ability to maintain a professional and neat appearance
- ability to work varied shifts including weekends and holidays
- prior customer service experience preferred
- personal computer and data entry skills
- knowledge of gaming regulations preferred
Job Duties
- Arrive for shift on time and in proper uniform
- create an upbeat and positive image of Bus Marketing
- assign departure information to arriving buses
- coordinate the arrival and departure of buses
- assist guests with bus information
- provide superior customer service to all internal and external customers
- adhere to and comply with departmental and property policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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