Building Support Rover

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Vision Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Life insurance

flexible spending accounts

short-term disability

long-term disability

Personal development

On-the-job training

Employee Referral Program

corporate events

Job Description

Constellis is a leading security and facility services provider known for delivering highly professional, reliable, and customer-focused solutions across various sectors. With a commitment to safety, service excellence, and innovation, Constellis operates in diverse environments, including multi-building complexes, where security and concierge services are critical to the seamless operation and positive tenant experiences. Their team members are trained to uphold the highest standards of professionalism and customer care, making Constellis a trusted partner for clients seeking comprehensive building security and concierge services.

The Front Desk Rover position at Constellis is a unique role combining the responsibilities of trained, uniformed concie... Show More

Job Requirements

High school diploma or GED
Minimum 1 year of experience in hospitality or security industry
At least 3 months experience in the security industry if hospitality experience applies
Active WA Guard Card
Proficient in Microsoft Office
Excellent verbal and written communication skills
Ability to multitask and prioritize duties
Professional appearance
Capacity for standing and walking for prolonged periods
Ability to lift up to 50 lbs
Good organizational skills
Active listening skills

Job Qualifications

Minimum of 1 year of experience in hospitality including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist plus a minimum of 3 months experience in the security industry, or a minimum of 1 year of experience in the security industry with client-facing hospitality acumen
High school diploma or GED
Associate or bachelor's degree in communications or business preferred
Active WA Guard Card
Proficient in Microsoft Office suite including Office and Excel
Excellent communication skills both written and verbal
Active listener
Organized and resourceful
Great attention to detail
Customer-focused with great customer service attitude
Professional appearance and interpersonal skills
Adept at prioritizing, scheduling, and multitasking
Ability to handle office equipment such as computers, telephone systems, and printers

Job Duties

Welcome and greet tenants, guests, visitors, vendors, contractors, and all other parties entering the building
recognize and greet client's senior management when they visit the building
register all guests, visitors, vendors, and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
manage lines during rush hours by registering parties entering the building using mobile devices
handle queries, complaints, and requests via phone, email, and general correspondence
call tenants to notify them of guest arrivals and to verify authorized guests and visitors
assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
communicate with tenants to assist with visitor access
issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
preprint and organize entry badges/passes for large group events
provide clear instructions for entry and ensure understanding of such instructions
help guests and visitors with bags and luggage
answer questions regarding the building, campus amenities, and the surrounding neighborhood
collaborate with client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
monitor lobby cleanliness
set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
manage mail, package, and food deliveries per building protocols
conduct customer experience huddles with client's management personnel
enter work orders as authorized by client’s authorized representatives
provide additional related services as requested by client
monitor and control access to the building
provide coverage between posts for breaks
maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to client's representatives
maintain a vigilant observe-and-report posture at all times while providing the services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
promptly report to client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the building
in the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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