Buca di Beppo Host

Santa Clarita, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Dental Insurance

flexible schedule

Career development opportunities

Job Description

Buca di Beppo is a distinctive Italian restaurant chain known for its captivating blend of traditional Italian cuisine, convivial atmosphere, and unique vintage décor. With locations spanning from the bustling streets of New York City to the tropical charm of Honolulu, Buca di Beppo embodies the true spirit of Italy, capturing the warmth of its hospitality and the rich culinary traditions that have been enthusiastically shared for generations across Italian villages. The restaurant is celebrated not only for its Northern and Southern Italian favorites but also for its vibrant ambiance that turns every meal into a festive, family-style celebration. Buca di Beppo is committed to being a leader in celebratory dining and aims to ensure every guest enjoys a truly memorable experience marked by outstanding service and delicious food.

Buca di Beppo's employment philosophy centers on treating its team members as family, recognizing that the quality, integrity, and enthusiasm of each employee directly impacts the guest experience and overall success of the restaurant. They seek highly sincere and upbeat individuals eager to contribute to the family's dynamic and thriving culture. The Host/Hostess position plays a pivotal role in this environment by managing guest flow and serving as the first and last point of contact, ensuring each patron feels welcomed and valued. This role requires maintaining an organized, clean, and efficient front-of-house area to create an inviting atmosphere that supports the energetic pace of the restaurant. The Host/Hostess at Buca di Beppo is essential in facilitating smooth service operations by greeting guests warmly, managing reservations and to-go orders, handling payments accurately, and collaborating closely with the service staff to maintain a seamless dining experience. This role contributes significantly to upholding Buca di Beppo's reputation as a top choice for guests seeking dynamic and joyful Italian dining experiences. The work environment encourages adaptability, teamwork, and a customer-focused approach, making it ideal for individuals passionate about hospitality and Italian culture. The position may require reasonable accommodations for qualified individuals with disabilities to ensure full participation and success in all essential job functions. Buca di Beppo offers an opportunity to join a nationally recognized restaurant company known for its distinctive character, award-winning cuisine, and commitment to family values and guest satisfaction.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality preferred
Ability to maintain a friendly and professional demeanor
Strong organizational skills
Basic math skills for handling payments
Ability to multitask in a fast-paced environment
Willingness to work flexible hours including evenings and weekends
Ability to stand for extended periods
Must be able to perform essential job functions with or without reasonable accommodations

Job Qualifications

Effective communication skills
Demonstrated ethics and integrity
Ability to promote teamwork and cooperation
Strong customer focus
Ability to build constructive working relationships
Good interpersonal skills
Active listening skills
Adaptability and flexibility in changing environments

Job Duties

Answer the phones in a friendly and timely manner and take messages
Greet guests when they arrive and thank them as they depart in a sincere and friendly manner
Take, package, and tender to-go orders
Present accurate bills, collect proper payment, and secure payments while following all cash handling procedures and policies
Maintain an accurate account of coupons, cash, promos, vouchers, and credits
Provide guests with accurate and detailed information regarding the restaurant
Maintain the arrival area throughout the shift and ensure it is always clean and organized
Monitor the flow of the restaurant including table turnover, guest arrival, guest departure, and pace of the restaurant
Work with the service staff to reset tables quickly and efficiently
Clean up accidental spillage or breakage
Pre-set flatware
Clean and maintain menus, menu inserts, drink menus, etc.
Communicate the needs of guests to management and service staff as needed
Page and seat guests in an efficient and comfortable manner
Make sure guests are comfortable as they wait, including the passing of "crowd pizzas"
Assist with the sale of gift cards
Monitor and maintain the cleanliness of the restrooms
Monitor and maintain the lobby area, including wiping down surfaces
Welcome and assist job applicants
Maintain all walkways inside and outside
Assist with locating guests for phone calls or messages
Thank guests for joining and invite them to return
Follow the Ten Points of Difference and Guest Standards of Execution as outlined in the Host Workbook